Windows 10 Review

A review by Mr. Thurrott.

Windows 10 ISO Downloads

You can download the disk image (ISO) from Microsoft.  NOTE this is for personal computers, not UT owned computers.

How to protect against Android’s MMS StageFright Hack

A flaw in MMS processing puts your Android phone at risk.  To protect against the attack, turn off automatic downloads of MMS files and only accept MMS files from people you know.  This can be done via the Setting Menu of your Messaging App.

Steam had a problem over the weekend….

Check to make sure your SteamGuard is turned on.

New MMS Android Flaw

A security company claims it has found a flaw that affects 95% of Android devices.  Receive MMS message and the bad guys have “root.”

Introducing the IT Solutions Center

The IT Solutions Center is UTC’s new and improved IT Helpdesk. The Solutions Center maintains the public IT Knowledge Base, manages the majority of computer labs on campus, and provides IT support for all students, faculty, and staff. The Solutions Center is the combined effort of three previously separate areas of IT: The Call Center, the ‘Student’ Technology Center, and Field Support. By working together, each area is now able to provide new and improved services.

The Call Center

The main contact for Information Technology at UTC, the Call Center provides phone, email, and remote support for students, faculty, staff, affiliates, and guests. Since the merge, the Call Center has been taking over services previously provided elsewhere in IT. Our goal for the Call Center is to solve more problems remotely, provide faster service, and alleviate the workload of other departments in IT.

Examples of services provided by the Call Center: password reset, email setup, guest accounts, remote troubleshooting.

That being said, all IT support at UTC goes through the Call Center. If you are having any issues with technology on campus, start with the Call Center by calling (423) 425-4000.

The Technology Center

The one-stop-shop for student IT support, the Technology Center provides hands-on technical support for the entire student body. Since the merge, the Technology Center has been exposed to the IT support provided for UTC’s faculty/staff by the Call Center. As the Technology Center is the only physical location for IT support, our goal for the future is to expand our IT support to UTC’s faculty/staff for services supported by the Call Center without interfering with the services provided to students.

Examples of services provided by the Technology Center: network registration, malware removal, software installation, hardware diagnostics/repair.

If you prefer a face-to-face IT experience or are a student having an issue that cannot be solved remotely, visit the Technology Center in Pfeiffer 105.

Field Support

The personal touch for faculty/staff IT support, Field Support provides in-office technical support for all University-owned equipment. Since the merge, Field Support has been teaching the Call Center to solve more problems remotely. This change provides faster service in the Call Center, but also allows Field Support to focus more on the issues that cannot be solved remotely. Our goal for Field Support is to improve the user experience by providing a consistent, fast, and reliable service.

Examples of services provided by Field Support: computer setup, computer login access, computer lab management, and purchase consultation for all technology at UTC.

If you are having issues with University-owned equipment and would like assistance, contact the Call Center by calling (423) 425-4000 or Open an IT Support Ticket through Footprints.


WordPres 4.2.3 Released

If you use WordPress, consider patching soon.

Christopher Howard

Congratulations are in order for Christopher Howard on his promotion to Associate Director of Network Engineering on June 15th. His duties will include everything from servers to security as well as administering all network activity.


Windows 10: Activation via Upgrade

If you’re upgrading from Win 7, 8, or 8.1, here’s how activation will work.  Note this is for personal PCs, not University owned PCs.

Google Drive Plugin for Microsoft Office

You can now access your Google Drive within Office.  Windows only right now.