Blog Archives

Introducing the IT Solutions Center

The IT Solutions Center is UTC’s new and improved IT Helpdesk. The Solutions Center maintains the public IT Knowledge Base, manages the majority of computer labs on campus, and provides IT support for all students, faculty, and staff. The Solutions Center is the combined effort of three previously separate areas of IT: The Call Center, the ‘Student’ Technology Center, and Field Support. By working together, each area is now able

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Christopher Howard

Congratulations are in order for Christopher Howard on his promotion to Associate Director of Network Engineering on June 15th. His duties will include everything from servers to security as well as administering all network activity.

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Bomgar Usage

The latest numbers for Bomgar Sessions showing that every month IT remotes into anywhere between 100 and 200 computers on average to solve a wide variety of technical issues, saving faculty, staff, and students time and providing them with immediate technical assistance.

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Guerry Wireless

Guerry’s Wireless has gotten a boost! The Networking team has recently installed 5 more access points in Guerry Center to boost the wireless signal speed.        

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Additional Access Points

Access points are being added to several buildings this summer, in particular in Hooper, Race, Pfeiffer, Guerry, ARC, Collins Annex and Fine Arts. Networking’s goal is to have approximately 1500 access points active on campus by the end of the year, currently there are about 1300. In addition the newer access points will be utilizing the 5.0 GHz band as well as the older and more congested 2.4 GHz

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Outdoor Wireless Fully Installed

All 15 outdoor access points have now been installed on campus     The outdoor wireless extends from the University Center up Cardiac Hill to Hunter and Hooper/Race.

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IT SCHEDULED MAINTENANCE

IT SCHEDULED MAINTENANCE For Friday, May 22, 2015 SERVICES SUBJECT TO BEING PREEMPTED BY MAINTENANCE.  The maintenance tasks listed below, to ensure that all UTC information Technology services  provided to support the academic mission of the University will operate at optimal levels,  will be performed during the regularly monthly scheduled Friday maintenance time beginning at 5:30pm.  During this maintenance period you are welcome to use all available services,  subject

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New Wireless AP in AVTF

Jess Williams, our UTC wireless administrator recently installed an additional wireless AP at the Advanced Vehicle Test Facility (AVTF). The AP was originally from UTK’s campus and will increase wireless coverage at UTC.  Ben Simpson and Sam Hicks helped with site installation as well. If you see our team out on campus, take a minute to thank them for all their hard work installing these new units and keeping

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Ask the CIO

Save the Date! Next week IT will host our monthly Ask the CIO  lunch and learn format.  Dan Chase will provide training on “Peering into the Black box that is UTC’s Website.” Have you ever wondered what was behind a website you are visiting? What does it take to make it ‘tick’? Come see an overview of the UTC website architecture, the hardware, software and organization it takes to

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Watch “Chattanooga’s Gig and the future of high speed internet”

Today at 3:30 on Al Jazeera you can watch “Chattanooga’s Gig and the future of high speed internet”. Tom Hoover was interviewed for the show and discussed UTC’s role in the community and high speed internet. To  find Al Jazeera on our local network provider, check here: http://america.aljazeera.com/watch/shows/techknow.html. http://america.aljazeera.com/watch/shows/techknow/articles/2015/5/15/the-gigabit-experience.html

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