Blog Archives

THEITS-UT Helpdesk Training

Rose Parker and Travis Gorden of the UTK Helpdesk offered insight into their institutions training program at THEITS last week. They started with a simple issue, how do you keep employees current with a wide range of incredibly specific services offered? Their answer was to create a system to help student workers keep current on everything offered by their helpdesk through the use of quick weekly tests, a comprehensive

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THEITS-Tom Hoover “Putting it all Together”

Last week at the Tennessee Higher Education Information Technology Summit CIO Tom Hoover spoke about the changing role of IT on campus at UTC and some of the challenges the university will face in the future. “Expectations are increasing, students want better services and for their professors to better utilize technology.” he said “We have to learn how to provide better service without increasing costs, because in the long

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Scheduled IT Maintenance for April 10, 2015

IT SCHEDULED MAINTENANCE For Friday, April 10, 2015 SERVICES SUBJECT TO BEING PREEMPTED BY MAINTENANCE. The maintenance tasks listed below, to ensure that all UTC information Technology services provided to support the academic mission of the University will operate at optimal levels, will be performed during the regularly monthly scheduled Friday maintenance time beginning at 5:30pm. During this maintenance period you are welcome to use all available services, subject

What in the world is the O: drive?

Many employees are aware of the purpose of the S: Drive (Departmental Share) where they can store documents on a networked storage drive. But what in the world is the O: Drive mapping? Many of our employees access not only their primary departmental shared folder, but often need access to other departmental shares spread across other volumes. For example, your S: drive is mapped to your primary department let’s

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Ask the CIO on Wednesday 3/25

Wednesday, March 25, 12-1, we will host our monthly Ask the CIO with Tom Hoover, Robbie Reel and Jess Williams. Tom will review the monthly happenings in IT around campus. Robbie and Jess will be presenting, “UTC Wireless” covering how wireless works at UTC, design, how to access wireless, costs, etc. They will also talk about typical home wireless and how it compares to an enterprise wireless structure such

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Dan Chase Wins at OmniUpdate

Congratulations to our own Dan Chase! At the recent OmniUpdate conference he was presented with the customer of the year award. Click on the link below for more information.  

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Spotlight on the Digital Students-Wireless Networks at UTC

Most students at UTC probably take wireless coverage on campus for granted. On February 20 the digital students were given a look into what it takes to keep wireless working at UTC, what some of the issues faced are, and had a brief primer on the technology that keeps our campus online. The presentation by Mr. Jess Williams was a brief, but focused, look at everything from the bandwidths used

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Digital Students

In a new initiative for UTC several students are being given an inside look at just how the UTC IT system works. This year, for the first time, several students (with majors ranging from Computer Science to Interior Design) are being taught what goes into the infrastructure of a modern campus. Speaking with their instructor Mr. Robbie Reel he expressed a hope that this will help the students no

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iPhone 6 vs Galaxy S6

The Verge does a comparison.

Microsoft Update 3033929 causing reboots on Windows 7

If you use Windows 7 or Windows 2008R2, be wary of MS 3033929.