*New* Print From Your Personal Laptop or Computer
INSTALLATION INSTRUCTIONS – Click the link for instructions on how to set up your personal computer to print to MocsPrint. You will be able to print from your laptop anywhere on the UTC wireless network, or from your dorm room. Once you install and choose your printer, proceed to that location to pay for and release your job using your Mocs Card. You have 2 hours to pay for and print your job before it is discarded.
If you are bringing a computer to campus you can get it ready before coming to campus. Here is what you need to do:
1. Run updates!!! Microsoft released new updates today. Even if you use a Mac you need to run updates.
If you need instructions for Windows visit: http://netaccess.utc.edu/weekly.html
For Macs click on the Apple and select Software Update.
2. Antivirus is required for Windows computers. Visit http://netaccess.utc.edu/supportedantivirus.html for a list of supported AV products.
TIP: Did you get a new computer with a trial version of antivirus? If so, it is best to either purchase it or uninstall it and install Microsoft Security Essentials (free).
We also recommend Sophos AV for Macs: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx
3. Check to see if you will pass registration at http://prereg.utc.edu/authentication/_remotescan.jsp
Still need help when you get to campus visit us at the Student Technology Center in the UC room 124:
August 15 – 17th: 8am – 5pm
August 18 – 19th: 10am – 7pm
August 20 – 23rd: 8am – 8pm
August 24th: 8am – 5pm
August 25th: 10am – 7pm
August 27th by appointment contact the help desk at 425 – 4000.
The phones are fully funtional again.
Due to storm damage the UTC Telephone system is currently unavailable to the public telephone network due to problems with the EPB to UTC connection. Currently calls can be made between campus numbers. Calls cannot be made off campus to local and long distance numbers and calls cannot be received from local or long distance locations. Both EPB and UTC technical staff are working to resolve the issue.
We experienced interruptions in various campus-wide services since shortly after noon, but they appear to have been stabilized. We are investigating the root cause of the outage and it will take some time to collect date and prepare a report.
We apologize for any inconvenience.
We are experiencing technical difficulties. On campus users are being prompted for email passwords. You may experience problems getting to websites or logging in to shared drives.
The help desk will provide phone support until 8pm Monday – Thursday while classes are in session. On May 15 we will be open until 6pm and starting May 16 our hours will be from 8am – 8pm. To contact us call 425-4000.
Monday – Thursday 8am – 8pm
Friday 8am – 5pm
Closed: Saturday and Sunday
UTC is currently (50+) experiencing a major infection of the Flashback Trojan via outdated Java. Apple has released an update to plug the vulnerability, but older OS X versions are still vulnerable.
“The updates are available for OS X 10.6 and 10.7 systems that have Java installed; you can update your system by using the Software Update utility in the Apple menu. Save any current work and do it NOW.
However, so far there have been no updates to patch older versions of OS X such as Tiger and Leopard, which come with Java runtimes installed and therefore are vulnerable to Flashback.”
This link below shows how to protect older macs. Macs running Lion or Snow Leopard should patch now.
Test to see if you are infected:
Call the ITD Help Desk at 425-4000 during the business work day if you are unsure how to proceed.
The UT system recommends ClamXAV for protection. The following is a guide to how to install it.
Use the instructions below at your own risk:
Applescript for Removal (Untested)
Original by Michael Ward, Ed.D
UT Chattanooga – ARCS, IT Security
With edits by Richard Gambrell
Below are five basic security tips to remember because let’s face it, how well can you trust anyone these days?
1. If you don’t understand the warning message, say no and consult the UTC HelpDesk. It’s easier to go back and say yes if you need to, than be sorry and have to rebuild your machine.
2. Certificates: If you don’t understand a website certificate message, say no and consult the UTC HelpDesk. It is easier to go back and say yes if you need to, than be sorry and have to rebuild your credit.
3. Antivirus: Running antivirus does not slow your computer down nearly as much as a virus does.
4. Back-up: Backing up your data may seem like a waste of time — until you spill coffee all over your laptop.
5. Passwords: Writing down your password around your desk is about as secure as leaving a $100 bill lying on the dashboard of your car. Don’t do it!
UTC HelpDesk may be contacted by calling 4000 on campus or email email@example.com