CHATTANOOGA, Tenn.(UTC/The Loop) — UTC Bookstore return policy is less than beneficial for many students on campus.
It’s no secret that bookstores are the busiest places on campuses during buyback times. Whether it is the first week of school or the last week of school, it is a place many students try to avoid during buyback times.
“ The line is always so long. Even on the last day,” said Bre Smith, Junior, Murfreesboro.“We are all still recovering from the semester and finals and still finding all our books. Another week could shorten the lines and allow students the opportunity to return more items.”
Not only are the lines long, but the frustration grows as each day passes that a student cannot return a book for full refund. Many students are not able to predict what books will be used or not when purchasing their required books for class.
“Some teachers such as humanities teachers only use the book for a week or so then move on. It would be beneficial for students that don’t have the money for a full payment of a book to return the book for the whole semester,” said Piper Phillips, Junior, Knoxville.
The following graph is a little insight on the amount of books bought by surveyed UTC students and the actual amount used by those same surveyed students. This graphic proves that of the 15 people who took the survey 100% only use a small percentage of the actual amount of books they purchase.
Some students have reasonable assumptions as to why students are only allowed to return books during a week’s time. When asked why the survey respondents think there is only a one week window for full return price, one student, Shelby Glisson a sophomore from Lebanon, said, “The bookstore knows many professors do not use the books, but if they allowed more time they would lose an extensive amount of money.”
Many bookstores have begun to urge students not to purchase a book for full price, but to instead rent the book for half the original price. While the book cannot be returned for profit, in the end, the amount of money spent is substantially less.
Barnes & Noble has a list of case studies on their website to provide students with many answers to their questions as far as rentals are concerned. Some results they have produced are that a college campus, Adelphi, saved over $250,000 in an academic year due to switching to a rental process.
According to NACS OnCampus Research, the UTC bookstore is among one of 3,000 bookstores that offer a rental program for students. The rental program cuts up to 50% off of book prices for students who are not able to afford the full price of a book.
The following video describes some of the concerns students have surrounding return policies. It also answers many questions students may have about their school bookstore policies.
If you have other questions regarding the bookstore return policy visit the UTC bookstore website or visit the following links:
Also, if you would like to take the student survey to provide more information and feedback on your buyback experience, Click here.