Upcoming UTC Learn Upgrade

UTC Learn will be upgrading to the latest release of Blackboard Learn (Q2 2016).  The upgrade is scheduled to begin at 5:00 am EST on December 26, 2016, and will conclude by 5:00 pm on December 28, 2016.  During this period, UTC Learn will be unavailable to all users.

While this upgrade is primarily a release that brings improvements to the backend infrastructure of the system, there are a few noteworthy changes that we would like to highlight.

  • HTML 5 Support– The Content Editor now supports HTML5 Audio and Video playback in Chrome and Edge browsers.
  • Thread-to-Thread Navigation in Discussion Boards- Users will be able to navigate to the next or previous thread in a discussion from the Thread Detail page without having to navigate back up to the Discussion Forum page.
  • Announcement Date Restriction Default- When creating an announcement, “Not Date Restricted” is now selected by default.
  • Special Characters in Assignment Titles-When a user uploads a file to Learn and the file name contains special characters (such as / \ : ? * ” < > | ), the system replaces the special character with an underscore ( _ ).
  • Notifications– Several fixes have been made to Assessments, Grading and the Mobile B2 to improve notification performance.
  • Browser Support– The Microsoft Edge browser is now supported.
  • VALUE Rubrics available– For more information on VALUE rubrics please visit https://www.aacu.org/value/rubrics. For questions on adopting a VALUE rubric in your course, please contact the Walker Center for Teaching & Learning (423-425-4188).
  • Record from webcam feature removed from Bb Content Editor.

Summer & Fall Course Availability for Instructors in Blackboard

Summer 2014 courses will be available to instructors in the new Blackboard system on 3/10.  Fall 2014 courses will be available to instructors in the new Blackboard system on 3/31.  To access the new Blackboard system, please visit:  https://bb5.utc.edu


For additional information on when courses appear and disappear in Blackboard, please see:


Internet Explorer 11 and Blackboard

On February 11th, 2014, Microsoft released Cumulative Security Update, MS14-010.  This security update causes Internet Explorer 11 to crash when an instructor accesses any Blackboard Learn course that has Edit Mode turned on.  This security update was pushed (by Microsoft) to all Windows users with IE11.  More information about the security update can be found here:


Blackboard technical support has identified a workaround for this issue, and we will be implementing it into UTC’s Blackboard environment on 14 March 2014.  However, please remember that Internet Explorer 11 is NOT a supported browser for our version of Blackboard.  The Walker Center for Teaching & Learning continues to recommend that all Blackboard users utilize the most current versions of Mozilla Firefox or Google Chrome.

Blackboard Supported Browsers

Mozilla Firefox

Google Chrome

Trouble Accessing SafeAssign in Blackboard

If you experience trouble accessing SafeAssign on Blackboard, the error you receive may be due to your browser’s cookie settings. If when you try to access SafeAssign you see the following error, please follow the directions provided below. If your SafeAssign issue does not match the conditions listed below, please contact the Blackboard Administrator.

Specific Error:

Sorry, we do not think you are logged in to SafeAssign.  Your session may have timed out.  If you have received this message in error, please contact your system administrator.

The cause of this error is the blocking of 3rd-party cookies by your browser. Follow the steps below for the internet browser you typically use to access Blackboard.

Mac OS X – Chrome:

  1. Go to Chrome Preferences [ ⌘ , ]
  2. Scroll down to the Privacy section
  3. Press “Content Settings”
  4. UNCHECK “Block third-party cookies and site data”.
  5. Press Done.
  6. Close the Settings tab.

Mac OS XFirefox

  1. Go to Firefox Preferences [ ⌘ , ]
  2. Go to the Privacy panel.
  3. Select Firefox will: to Use custom settings for history
  4. Check the box for Accept cookies from sites
  5. And Always for Accept third-party cookies.
  6. Close the Preferences window.

Mac OS X  – Safari

  1. Go to Safari Preferences [ ⌘ , ]
  2. Go to the Privacy panel.
  3. In “Block cookies and other website data”, select Never.
  4. Close the Preferences window.

Windows – Chrome

  1. Go to Chrome Settings in the Customize and control Google Chrome menu.
  2. Click “Show advanced settings…”
  3. Scroll down to the Privacy section
  4. Press “Content Settings”
  5. UNCHECK “Block third-party cookies and site data”.
  6. Press Done.
  7. Close the Settings tab.

Windows – Firefox

  1. At the top of the Firefox window, click on the Firefox button and then select Options.
  2. Go to the Privacy panel.
  3. Select Firefox will: to Use custom settings for history
  4. Check the box for Accept cookies from sites
  5. And Always for Accept third-party cookies.
  6. Press OK to close the Options window.

Windows – Internet Explorer

  1. Go to Internet Options, either through Internet Explorer or the Windows Control Panel.
  2. Go to the Privacy panel.
  3. Press the Advanced button.
  4. Check the box for “Override automatic cookie handling”.
  5. Select “Accept” for Third-party cookies.
  6. Press OK.
  7. Press OK to close the Internet Options window.

Blackboard Upgrade May ’14

On May 5, 2014 we will be upgrading to Blackboard 9.1 Service Pack 13.  Checkout the video below to see just a few of Blackboard’s exciting new features.

Are you ready for the Upgrade? Here are some simple steps to help prepare.

  1. Log-in to the new Blackboard NOW and check it out.  Instructors bookmark the new Blackboard log-in page so you can easily find it when it comes time to work on your summer courses later in the spring semester.
  2. Instructors, sign-up for an upcoming seminar on the new Blackboard system.  Students, join one of our open sessions.
  3. Check out our instructor tutorials and Blackboard’s new feature tutorials on YouTube.

Java Advisory for Blackboard Users

Certain features in Blackboard Learn rely on Java to work. Oracle is expected to release a client-side Java update (Java Update 7u51) on Tuesday, January 14, that will negatively impact three Blackboard tools: (1) Lightweight Chat, (2) Virtual Classroom, and (3) the ability to upload multiple files in Content Collection within Blackboard Learn. This update contains security requirements that require changes to Blackboard Learn. Blackboard is currently making the necessary fixes and plans to release the fixes to institutions on January 21.
What should you do in the meantime?

  • If you do not install this latest client-side update of Java (Java Update 7u51), you will not encounter issues.
  • If you have already installed Java Update 7u51, you can roll back to a previous version of the client-side Java to restore use of those impacted items. Visit the Java website to access earlier versions of Java.
  • If you do not use the three Blackboard Learn tools listed, installing the client-side Java Update 7u51 should not have any negative impact on your user experience in Blackboard Learn.

Please contact the Walker Center for Teaching & Learning with any questions or concerns.


This is the first of three video tutorials on e-Portfolios. E-Portfolios as show in this video are personal websites generated from Google Sites. Here you may upload/attach a multitude of items including your resume, prior education, research experience, skills, projects, and contact information. In preparation for the workforce or further academic pursuits e-Portfolios are a great resource for organizing a  cross-section of both your work and academic experiences while lending support for your resume with examples of your work. If you have further questions about ePortfolios feel free to contact the Center for Online and Distance Learning.

Chrome and Mozilla Firefox Updates

Grey ShieldFirefox is UTC’s preferred browser for use with Blackboard. However, the most recent release of Firefox (23) may impact your viewing of YouTube videos and other media from within Blackboard.

Both Google Chrome and Firefox have implemented more secure browser settings, which will block certain media while browsing within a secure environment, such as Blackboard. However, this feature works similar to your browser’s pop-up blocker and is easy to “turn off” and unblock desired media in a course.

If you notice a missing YouTube video in your Blackboard course, look for a small shield icon to the left of the navigation bar (the website address) in Firefox or to the right in Chrome. Click on the shield and follow the prompts to unblock the missing material.

View videos for detailed instructions for allowing blocked content in Firefox or Chrome.

Course Copy vs Export and Import:

The Walker Center for Teaching & Learning has identified a handful of fall 2013 courses with errors resulting from a course copy of material from a previous semester. The identified error causes broken links to uploaded course materials for student users; links will not appear as broken for the instructor who completed the course copy operation.

Instructors with errors in their copied classes have been notified of the problem. This issue is intermittent and does not affect every copied course. However, to avoid the possibility of copy errors within your course, please refrain from using Course Copy to move course materials from one course to another. Instead use Export Course and Import Package to copy materials from one course into another for reuse.  Additionally, uncheck the option to “Limit package to only files linked into the selected content areas.”

Image of box to uncheck in Blackboard when creating export

Learn more about these operations in Blackboard.

Respondus has improved its LockDown Browser Experience

Respondus Lockdown Browser LogoStudents and faculty using the LockDown browser should be prompted to update to the latest version of the browser the next time they use Lockdown Browser. However, if you are not prompted to update please follow the instructions below to update manually.

  1. Start the Respondus LockDown Browser application
  2. Select “i” from the toolbar (Windows) or “About” (Mac)
  3. Select “Check for Newer Version”
  4. Follow the on-screen instructions to download and run the patch

If the “Check for New Version” doesn’t recognize the latest version, it’s because you are running a relatively old copy of LockDown Browser. The solution is to do a full reinstallation:

  1. Go to UTC’s LockDown Browser installation page
  2. Download and install a new copy of the browser

After patching or reinstalling the application, the “i” or “About” button on the toolbar should show the latest version number.

  • Windows: Version , August 14, 2013
  • Mac: Version , August 15, 2013