Service Description:  IT recognizes the importance of getting access to training (face-to-face and online) to further your knowledge, skills and expertise.  While there are many training opportunities offered by various departments across campus, IT can assist with getting access to technology-related training in any of the following ways:

●       Microsoft – for training related to Microsoft Office 365 products, go to:

●       Google – for training related to Google products, go to:

●       K@TE – for access to the UT System’s comprehensive learning management system for training and professional development, go to: K@TE (Knowledge and Training Excellence)

●       Face-to-Face – for direct assistance with frequently used technology applications, contact the Help Desk to request assistance and/or consultation.

●       LinkedIn Learning and Pluralsight – for assistance in accessing an extensive library of technology-related training materials, contact the Help Desk to assist you with the steps and costs for acquiring an individual or departmental license to one of these training repositories.

Aliases: training, support, professional development, online learning, online training
Audience: Faculty, Staff, Students

Get Help

To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at, or by submitting a ticket online at
Documentation (URL):  See associate links in list above.
Support Contact: Help Desk, Associate CIO, Business Services Team


Service Levels: Support is available during normal UTC business hours. Online sources available 24/7.
Service Requirements: Any faculty, staff, or student who would like to acquire knowledge or learn new skills to help with academics, career, research or every day life.
Service Status/Phase: Production

Michael Flores has written 2 articles

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