Backup and Recovery

Service Description: Backup and recovery is the service that allows customers to store their data away from their own servers and protect it in the case of an emergency loss. This data is then available to be restored in the case of such a loss, be it small, 1 or 2 files, or total, the loss of the system’s storage.  IT has been able to build an infrastructure to backup and protect customer data. This centralized environment allows for more cost-efficient solutions for our customers.


Provide a client to connect to the central backup servers and store the data.

  • Perform an automated, scheduled backup of systems to ensure that data that has recently changed is protected. The standard schedule is once per day. We can also manually back up files at any time as needed. This can be useful just before software modifications and upgrades.
  • Retain multiple versions of a file to allow for recovery of an older version. These older versions are kept for 30 days, depending on storage availability.


  • Allow restorations to be performed using the same client through which backups were made.
  • Provide assistance to customers needing to recover data.

IT maintains backups of data and servers hosted with us, along with P-drive and S-drive files. Microsoft maintains backups of OneDrive and Office 365 according to their policies. Google maintains backups of G Suite data according to their policies.

Aliases: file backup, disaster recovery, system backup, file backup
Audience: Faculty, Staff

Get Help

To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at, or by submitting a ticket online at
Documentation (URL):
Support Contact: Help Desk, Data Center Team


Service Levels: This service is available 24/7 except during planned periods of maintenance and scheduled updates. Support is available during normal UTC business hours.
Service Requirements:
Service Status/Phase: Production


Cherie Whipple has written 39 articles

Project Director, UTC Website Drupal Migration

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