|Service Description: Backup and recovery is the service that allows customers to store their data away from their own servers and protect it in the case of an emergency loss. This data is then available to be restored in the case of such a loss, be it small, 1 or 2 files, or total, the loss of the system’s storage. IT has been able to build an infrastructure to backup and protect customer data. This centralized environment allows for more cost-efficient solutions for our customers.
Provide a client to connect to the central backup servers and store the data.
IT maintains backups of data and servers hosted with us, along with P-drive and S-drive files. Microsoft maintains backups of OneDrive and Office 365 according to their policies. Google maintains backups of G Suite data according to their policies.
|Aliases: file backup, disaster recovery, system backup, file backup|
|Audience: Faculty, Staff|
|To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at email@example.com, or by submitting a ticket online at https://helpdesk.utc.edu.|
|Support Contact: Help Desk, Data Center Team|
|Service Levels: This service is available 24/7 except during planned periods of maintenance and scheduled updates. Support is available during normal UTC business hours.|
|Service Status/Phase: Production|