Service Description: IT provides guidance and collaboration services for departments wishing to purchase technology.  Consulting can include

  • Classroom and conference room technology, including AV, podium systems and workstations
  • Software selection, contracts, pricing and potential integration determinations
  • Hardware selection, proposals and price quotes (for items such as desktops, laptops or tablets)
  • Phone selection and use
  • Project management
  • IT security compliance
  • Network configuration and resources.
Aliases: guidance, consultation, assistance with selecting
Audience: Faculty, Staff, Department Budget Managers

Get Help

To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at, or by submitting a ticket online at
Documentation (URL):
Support Contact: Help Desk, Associate CIO, Field Support and IT Security Teams


Service Levels:  Support is available during normal UTC business hours.
Service Requirements:
Service Status/Phase: Production


Cherie Whipple has written 39 articles

Project Director, UTC Website Drupal Migration

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