Data Center Services

Service Description: The UTC Data Center is located in the 1st floor of Hunter Hall. In addition to being located in a physically secured site, all systems in the facility are provided with full environmental control, electrical services and network resources.

Our staff provides enterprise-wide support, first-tier problem resolution and off-hour support when required. We host physical and virtual servers and manage cloud infrastructure, such as Microsoft Azure.

Features

  • Temperature and humidity controlled space.
  • Clean, conditioned UPS power.
  • Generator backup allowing continuous up time during electrical disruptions.
  • Remote environmental monitoring.
  • Server monitoring.
  • Backup and off-site storage of critical data.
Aliases: Server room, server availability, storage, data storage
Audience: UTC Administrative Units, Faculty, Staff

Get Help

To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at clientservices@utc.edu, or by submitting a ticket online at https://helpdesk.utc.edu.
Documentation (URL):
Support Contact:  Data Center Team

Availability

Service Levels: This service is available 24/7 except during planned periods of maintenance and scheduled updates. Support is available during normal UTC business hours.
Service Requirements:
Service Status/Phase: Production and development instances

Cherie Whipple has written 39 articles

Project Director, UTC Website Drupal Migration

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