|Service Description: The UTC Data Center is located in the 1st floor of Hunter Hall. In addition to being located in a physically secured site, all systems in the facility are provided with full environmental control, electrical services and network resources.
Our staff provides enterprise-wide support, first-tier problem resolution and off-hour support when required. We host physical and virtual servers and manage cloud infrastructure, such as Microsoft Azure.
|Aliases: Server room, server availability, storage, data storage|
|Audience: UTC Administrative Units, Faculty, Staff|
|To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at firstname.lastname@example.org, or by submitting a ticket online at https://helpdesk.utc.edu.|
|Support Contact: Data Center Team|
|Service Levels: This service is available 24/7 except during planned periods of maintenance and scheduled updates. Support is available during normal UTC business hours.|
|Service Status/Phase: Production and development instances|