Business Process Improvement

Service Description:  The Office of Information Technology works to improve operational efficiency for the university through business process improvement.  Business process improvement helps to increase customer satisfaction, reduce processing time, and minimize operational costs. Primary activities include analyzing current processes, making suggestions, and assisting with implementing new functionality.

Using facilitation techniques, IT analysts meet with users to talk through a current process and use tools to draw diagrams to provide a visual representation of a desired process.  A current process could be done manually but with a desire to automate the process.  We review the people, technology and end-to-end processing required to achieve a successful result.

Aliases: Business process analysis, current state analysis, BPA, process improvement
Audience: Administrative and academic offices and departments

Get Help

To Request Service: Contact the Help Desk by phone at (423) 425-4000, by email at, or by submitting a ticket online at
Documentation (URL):
Support Contact: Enterprise Applications, Associate CIO, Banner Services


Service Levels:  Analysis meetings can be scheduled during normal UTC business hours.
Service Requirements:
Service Status/Phase:


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