Chat with the Help Desk

Service Description: Want to ensure you’re equipped with all you need to work and learn? Quick question come to mind? Reach out to us by chat! UTC IT Technicians are available for chat and remote support at Chat with the Help Desk.
Aliases: IT chat portal
Audience: Faculty, staff, and students

Get Help

To Request Service: Contact the IT Help Desk at 423-425-4000 or visit the IT Chat Portal.
Documentation (URL):
Support Contact: Help Desk


Service Levels: Support is available during normal UTC business hours, 8 a.m. to 5:00 p.m. weekdays and when the university is open.
Service Requirements: To submit a question, complete the form on the portal and provide as many details as possible.  Include your UTC ID and email where we can contact you if needed.
Service Status/Phase: Production

Cherie Whipple has written 39 articles

Project Director, UTC Website Drupal Migration