Services that enable community members to do their day-to-day work, including providing access to enterprise services.
Service Description: Identity management provides user account provisioning to web applications and hosted services. Access Management provides user authentication to web applications and hosted services using CAS, LDAP, Active Directory and other tools. Your UTC ID is the unique identifier you will use to access UTC services such as: MyMocsNet, MocsMail+ and UTC Learn. Your…
Service Description: Want to ensure you’re equipped with all you need to work and learn? Quick question come to mind? Reach out to us by chat! UTC IT Technicians are available for chat and remote support at Chat with the Help Desk. Aliases: IT chat portal Audience: Faculty, staff, and students Get Help To Request…
Service Description: The UTC System Center Configuration Manager (SCCM) server monitors Windows computers on the domain and provides the IT department and other divisions with hardware and software information. It is also used to deploy patches and other software updates to campus computers. The system can also be utilized for imaging computers in an efficient…
Service Description: The UTC Help Desk is an IT support team for students, faculty, staff and visiting guests. Our team answers questions and resolves some issues immediately. Issues that cannot be resolved immediately are escalated to the appropriate team. If you need to submit an IT request, the UTC Help Desk is the best place…
Service Description: The IT Solutions Center is an IT support team for students. This team assists with general technical inquiries, password management, network access, email client setup, software installation and hardware diagnostics. The IT Solutions Center is considered a “free labor”, “liability-free” and “best effort” service. Faculty, staff, and visiting guests may also use this…
Service Description: A work ticketing system is a software application that collects customer requests from a wide range of sources and manages them in one location. Requests can include issues such as the need for a password reset, notification of an outage on one or more systems, or a request to develop an integration for…