Ticket #26996880

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The next Oracle quarterly release (26C – September 2026) will be deployed to DASH Production in the early morning hours of Saturday, September 19th. The process is scheduled to begin at 1:00 AM, Eastern Time and will require approximately two hours, during which the system will be unavailable. Please note that the duration of the deployment may vary depending on the volume of updates for this quarter.

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Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu.

Status Update at 11:40pm: General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted.

Status Update at 7:45pm: Drupal maintenance has been completed.

Status Update at 5:54pm: Maintenance on the door access system is now complete.

Maintenance Announcement

Information Technology will be performing scheduled monthly maintenance on Friday, September 18 beginning at 5:00 p.m. All routine maintenance is expected to be complete by 6:00 a.m. the following Saturday, September 19.

What to expect:
An interruption of all IT services is possible during the maintenance window. For status updates, please visit https://www.utc.edu/itstatus.

Affected Services: 

• Door Access System Maintenance: In collaboration with the Department of Public Safety, upgrades to components of the campus door access system will begin at 5:00 p.m. During this maintenance, users may experience brief intermittent issues accessing doors with their MocsCard credentials between 5:00 p.m. and 6:00 p.m. The upgrade process is expected to take approximately 30 minutes.
• General System Maintenance: All IT services could see an interruption of services as systems are restarted during our routine server maintenance between 5:30 p.m. and 6:00 a.m. Services required for classes will be restarted after 7:30 p.m.
• UTC Website: Work on Drupal services for the main public website, www.utc.edu, will begin at 7:30 p.m. and is expected to be complete by late Friday night. During the maintenance, users may experience a brief period of intermittent website outages.

Your Actions: Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the upcoming maintenance. For information on scheduled monthly maintenance dates, visit https://blog.utc.edu/itstatus/2026-it-maintenance-dates/.

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Issue Reported – September 14, 2026 at 4:06 PM: Projector 2 in Fletcher Hall Room 213 has failed. We are working on sourcing a replacement device and scheduling the room so that it can be replaced. Projector 1 is still functional. An update will be provided as soon as it is available.

Ticket #26892778

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Issue Reported at 5:23PM: Users in Stophel may experience internet outages this evening due to water damage to networking equipment. At this time we don’t have an estimate time for repairs.

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Maintenance Notice: Information Technology will be performing maintenance on the battery backup system in our secondary data center on the evening of Friday, September 11 starting at 5:30PM. No outages are expected but we will be monitoring for any issues that arise during the maintenance.

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Status Update – September 9, 2026 at 11:24 AM: Update from the vendor:
We are actively investigating reports of performance degradation across Work Management and the iPaaS platforms.

Issue Reported – September 9, 2026 at 11:20 AM: The TeamDynamix system seems to be having intermittent issues today. We don’t have an update from the vendor yet, but we will let you know when we have more information. For now, you may see pages not load.

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Status Update – September 8, 2026 at 10:50 AM: The migration of Fusion is complete, and service is back online. We are in the final stages of testing to ensure everything is working properly.

Announcement – September 8, 2026: The Campus Recreation software system, Fusion, will be unavailable on Tuesday, September 8, from 7:30 a.m. until approximately 11:00 a.m. while Campus Recreation and Information Technology Services work with the vendor to migrate the system to a new hosting environment.

During this maintenance window, the following services will be unavailable:

• campusrec.utc.edu
• Fusion desktop software
• Fusion GO mobile app

We appreciate your patience as we complete this upgrade and prepare the platform for future functionality enhancements. Services will be restored as soon as possible if the migration is completed ahead of schedule.

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Status Update at 11:02 p.m.: The wireless network upgrades have started.

Maintenance Announcement:

Information Technology will be performing maintenance on the campus Wi-Fi networks beginning at 11:00 p.m. this evening.

During the maintenance window, users may experience service outages when connecting to campus wireless networks. These interruptions are expected as we implement necessary updates to the wireless software.

We appreciate your patience and understanding as we complete this work. Updates regarding the maintenance will be posted to the IT Status page throughout the evening.

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Status Update on September 3rd at 5:00PM: Maintenance on the campus Wi-Fi networks will be performed at 11:00 PM this evening as we apply updates to the network infrastructure.

Users may experience interruptions to wireless connectivity during the maintenance window. We appreciate your patience and understanding as we work to improve the network reliability.

Status Update on September 2nd at 6:26 PM: We have made configuration changes to the network and are currently monitoring for stability.

Issue Reported – September 2, 2026 at 2:35 PM: We are currently experiencing intermittent network issues that may impact connectivity to our campus wireless networks. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

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Issue Reported on August 31: Students eligible for named Adobe licenses have reported an issue with the correct license not showing up when they log into Adobe.

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Status Update at 10:29 AM: As a temporary workaround, please try using Microsoft Edge or another browser, besides Chrome, to access the site.

Issue Reported – 08/31/2026 at 8:10 AM: The Office of Information Technology (OIT) at the University of Tennessee, Knoxville has identified an issue with the authentication service used by many UT System platforms, including DASH, Zoom, Adobe, Qualtrics, etc. During this unexpected outage, users will experience login difficulties to these systems as OIT works to resolve the issue. 

We will provide an update as soon as more information becomes available.

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Thank you for your patience, understanding, and support while our teams worked to restore services.

Status Update at 4:58pm: We have made a change to the network and are currently monitoring to ensure services will be restored. Intermittent outages may still be possible at this time.

Issue Report on Monday, August 24 at 10:00am: We are currently experiencing intermittent issues affecting the ability to register new devices to the UTC Wi-Fi or establish connections to the UTC-Secure Wi-Fi. Our team is working to resolve the issue as quickly as possible.
 
We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as the service is fully restored.

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Status Update on August 22nd at 2:00pm: Our mobile ID vendor is investigating the root cause and is actively working toward a resolution.

Issue Reported on August 22nd:  We are currently investigating an issue affecting the provisioning of new Mocs Card credentials. 

Current Impact: Users attempting to set up a new digital Mocs Card on an Apple iOS or Android device may receive an error and be unable to complete the setup process at this time. This issue also affects users who may need to remove and reinstall an existing digital Mocs Card that is not functioning properly.

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Issue Reported on August 18th at 4:35pm: Our software vendor for the Mocs Card system has notified us that they are investigating an issue with provisioning new credentials to the Apple Wallet. This outage is not impacting existing credentials but any new provisioning attempts on iOS devices may not work.

Current Impact: You may encounter an error setting up your digital Mocs Card on an Apple iOS device at this time.

Illumia engineers are investigating the issue, and we will post an update once it has been fully resolved. 

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Issue Reported – August 17, 2026 at 8:46 AM: Microsoft has reported an issue impacting some users and causing them to be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Microsoft is actively investigating and working to resolve the issue. An update will be shared as soon as it becomes available.

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Issue Reported – August 18, 2026 at 12:20 pm: We have received notices from NextGen about degraded performance issues with Dynamic Forms. We will share an update as soon as the issue is resolved. Below is the message from NextGen:

We are currently experiencing degraded performance across Dynamic Forms and Dynamic Verification. Some pages, including account management functions, may load slowly or time out. Our team is aware of the issue and actively working to restore normal performance. We will share an update as soon as we know more.

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Status Update at 1:00pm: The UT CAS authentication service is still down. This impacts logging into most UT services such as DASH, Adobe, Zoom, Qualtrics, etc.

Investigating – August 17, 2026 at 10:28 am: We are currently experiencing intermittent issues with UT CAS authentication that is impacting logins to systems like DASH. The UT team is actively investigating and working to resolve the issue. An update will be provided as soon as it is available.

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The new Promotions folder will automatically appear in Outlook once this feature is enabled in late August. For easy access, add the new folder to your Favorites list or drag it closer to the top of your folders list. For more information on this feature and managing your email, visit here.

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August 13, 2026 at 12:20pm: The UT password and duo management sites are temporarily offline. The issue is being looked at and we will post an update as soon as it has been resolved.

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UTC is continuing the transition from Gmail to Outlook as part of the Google to Microsoft 365 project. Mailbox migrations began in March 2026 and continued throughout the summer in weekly batches. Most current student accounts have now been transitioned to Outlook for email, with a small number of migrations still in progress.

Actions Needed for Current Students:

Check for Migration Notices: Check both your email and MyMocsNet account for notifications about the status of your mailbox migration. For instructions on accessing your student email during and after this transition, visit https://myutcportal.utc.edu/pages/how-to-access-your-email. 

Log in to Outlook: If you are enrolled in classes for Summer 2026 or Fall 2026 and have not already done so, sign in to Outlook at https://outlook.office.com  to check your UTC student email there. A list of quick tips for managing your email in the new system is available here.

If you experience any issues with your email, please contact us by:

• Visiting the IT Solutions Center in MacClellan Gym
• Submitting a request for Account Assistance
• Calling us at 423-425-4000 and pressing #3

Frequently Asked Questions on the Google to Microsoft 365 Transition:

• FAQ for Returning Students (Enrolled Spring & Summer 2026)
• FAQ for New Students (Accepted Fall 2026)
• FAQ for Faculty and Staff 

For any general questions about the Google to Microsoft 365 transition project, contact our Migration team here. 

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If you need assistance, please submit at request.

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Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu.

Services will remain offline related to the ongoing Student Information System upgrades this weekend. For updates on the maintenance for Banner and related systems visit https://blog.utc.edu/itstatus/banner-systems-maintenance-july-24-26/.

Status Update at 12:20am: General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted.

Status Update at 8:00 PM: Maintenance on the UTC public website has been completed.

Maintenance Announcement

Information Technology will be performing scheduled monthly maintenance on Friday, July 24 beginning at 5:30 p.m. All routine maintenance is expected to be complete by 6:00 a.m. the following Saturday, June 25.

What to expect:
An interruption of all IT services is possible during the maintenance window. For status updates, please visit https://www.utc.edu/itstatus.

Affected Services: 

• General System Maintenance: All IT services could see an interruption of services as systems are restarted during our routine server maintenance between 5:30 p.m. and 6:00 a.m.
• UTC Website: Work on Drupal services for the main public website, www.utc.edu, will begin at 6:00 p.m. and is expected to be complete by late Friday night. During the maintenance, users may experience a brief period of intermittent website outages.

Your Actions: Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the upcoming maintenance. For information on scheduled monthly maintenance dates, visit https://blog.utc.edu/itstatus/2026-it-maintenance-dates/.

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As part of the upgrade, the left hand navigation in Banner Self Service has been updated.

Status Update on Saturday at 11:43am: The following services are now operational again. You may see intermittent outages with these later today.

• Class Schedule
• Web self-services (including Self Service Banner (SSB),  My Grades, Registration, Class Schedule, Financial Aid, Advising, Grading, and Payments/Refunds – all inside MyMocsNet)
• MyMocsDegree
• Transcripts
• Argos reporting

Status Update on Friday at 7:00pm: Banner systems maintenance is underway.

Banner Systems Maintenance

Banner and related services will not be available for the weekend of, Friday, July 24– Sunday, July 26 due to necessary maintenance for applying software upgrades. Services will be offline starting at 6:00 pm on Friday, July 24 and are expected to be fully restored by 11:59 pm on Sunday, July 26.

What to expect:
Banner and the related student information services listed below will be offline for extended periods during the maintenance. Updates will be posted at https://blog.utc.edu/itstatus as services are restored throughout the weekend.

Affected Services:

• Banner INB
• Banner Document Management
• Class Schedule
• Web self-services (including Self Service Banner (SSB),  My Grades, Registration, Class Schedule, Financial Aid, Advising, Grading, and Payments/Refunds – all inside MyMocsNet)
• MyMocsDegree
• Transcripts
• Argos reporting
• Updated student related data interface files

Your Actions:

Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the maintenance above.

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Please be advised that majority of the Information Technology Department will be relocating to a new office location over the next week, starting on July 20. During this transition, you may experience occasional delays in our response to requests or providing in-person assistance.

The Help Desk and Solutions Center will not be moving and will remain operational throughout the department relocation to continue to provide support for IT-related issues and service requests.

Thank you for your patience and understanding as we complete the move and get settled into our new workspace.

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Issue Reported – July 17, 2026 at 1:50 PM: We have received reports that users are encountering an error when attempting to log in to the TouchNet bill payment portal. The error message is shown below. We have contacted the vendor to investigate the issue and will provide an update as soon as more information becomes available.

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What will look different on May 27:

• The sign-in page will have a new look.
• You will quickly be redirected to Microsoft’s sign-in page when logging in.
• If you are already signed in, you may not see the new screen until you log out.

How do I find my Microsoft username?  Your Microsoft username is the address that you currently use to log into Outlook and other Microsoft 365 applications.  It may also be located by going to MyMocsNet and looking for the O365 username in the “Account Info” widget. Typical format for Faculty and Staff is NetID@utc.edu and for Students is NetID@mocs.utc.edu.

This update continues our efforts to deliver a modern consistent authentication experience across university platforms. 

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General IT Maintenance Dates: During general maintenance all IT services, including the public UTC website services, will see an interruption of services. Maintenance will typically begin at 5:30 p.m. on Friday nights. UTC systems required for Friday night classes will be scheduled for maintenance after 7:30 p.m.

• Friday, January 30 
• Friday, February 20 
• Friday, March 20
• Friday, April 24
• Friday, May 29
• Friday, June 26
• Friday, July 24
• August – No planned general IT Maintenance.
• Friday, September 18
• Friday, October 23
• Friday, November 20
• Friday, December 18

Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the scheduled maintenance dates.

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Currently, this issue appears to only affect Apple devices such as MacBooks. We’re actively investigating and have contacted Vivi support for assistance. We’ll share an update as soon as we have more information or a resolution.

In the meantime please use HDMI connections where available.

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blog.utc.edu is the public facing WordPress multisite for UTC. It houses news, communications, academic and administrative information, including the main News site.

• WordPress multisite

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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System Issue – September 22, 2022 at 4:05pm

We are experiencing an issue with the IT ticketing system (TeamDynamix) that has resulted in slowness loading the site. The vendor is investigating the issue and we will post an update once it has been resolved.

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TouchNet is a secure and convenient way to pay for all tuition and fees which are charged to your student account.

• TouchNet Site

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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The UTC VPN allows you to access campus-only resources, like departmental shared drives, from home.

• VPN Site

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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Listservs (UTCINFO, SCRAPPY) provide users with an email distribution address that can be archived and searched.

• Listservs Site

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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We have confirmed that all the swipe card readers are now operational and any issues have been resolved.

Issues Detected – 9/2/2021 at 8:45am

We are currently experiencing issues with a number of swipe card readers on campus.  The current impact is that swipe card reader may not recognize your MocsCard when you attempt to swipe into a building or room. This issue is being investigated and we will post updates as we have more information.

We expect to have the problem resolved by 10am today.

System Information

Your Mocs Card is your official UTC ID card.

This card can be used for the following purposes:

• Admission to Athletic Events
• Checking out books, laptops, etc. from UTC Library
• Obtaining special rates and privileges at many University functions
• Indication of an individual’s right to use University facilities
• Secure door access validation
• Access to campus shuttle and CARTA city transportation

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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Kaltura is a cloud-based video management system for storing, publishing, and streaming videos, video collections, and other media. The system integrates with Canvas, allowing faculty, staff, and students to create, upload, and share multimedia content with ease. Ideal for any class structure, Kaltura expands the reach and impact of traditional, web-enhanced, hybrid, flipped, and fully online courses.

• Kaltura System Status
• Kaltura Site

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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MocsPrint is the secure, convenient, and environmentally-friendly wireless and networked printing solution for students, faculty, and staff at UTC.

• MocsPrint Site

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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Google Workspace is one of the e-mail, calendaring and groupware systems at UTC. Multiple programs can be used to connect to this system to retrieve and send e-mail as well as use the calendaring features. The applications are available by mobile clients and using most web browsers.

• Google Workspace Status Dashboard

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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Argos is the reporting tool that is used to make sense of the data generated from Banner.

Argos allows departments on campus access to the data about their students and analyze it for reporting needs, student retention, and process improvement.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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Banner is a student information system software application implemented by UTC to provide easy-to-use access to information and services that are personalized to each of our students.

Additionally, the application facilitates communication with students, faculty and staff, enhances vital record keeping, and supplements University business practices to support accountability and efficiency standards.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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