Information Technology Systems Status https://blog.utc.edu/itstatus/ Thu, 13 Aug 2026 17:45:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.5 https://blog.utc.edu/app/uploads/sites/132/2021/02/utc-favicon-150x150.png Information Technology Systems Status https://blog.utc.edu/itstatus/ 32 32 Password and Duo Management Site https://blog.utc.edu/itstatus/password-and-duo-management-site/ Thu, 13 Aug 2026 16:29:15 +0000 https://blog.utc.edu/itstatus/?p=3084 Resolved at 1:00pm: The UT password and duo management sites are back up and operational. August 13, 2026 at 12:20pm: The UT password and duo management sites are temporarily offline. The issue is being looked at and we will post an update as soon as it has been resolved.

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]]> Resolved at 1:00pm: The UT password and duo management sites are back up and operational.

August 13, 2026 at 12:20pm: The UT password and duo management sites are temporarily offline. The issue is being looked at and we will post an update as soon as it has been resolved.

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]]> Student Email Transition to Outlook https://blog.utc.edu/itstatus/student-email-transition-to-outlook/ Mon, 10 Aug 2026 20:28:55 +0000 https://blog.utc.edu/itstatus/?p=3082 Student Email Transition to Outlook UTC is continuing the transition from Gmail to Outlook as part of the Google to Microsoft 365 project. Mailbox migrations began in March 2026 and continued throughout the summer in weekly batches. Most current student accounts have now been transitioned to Outlook for email, with a small number of migrations…

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]]> Student Email Transition to Outlook

UTC is continuing the transition from Gmail to Outlook as part of the Google to Microsoft 365 project. Mailbox migrations began in March 2026 and continued throughout the summer in weekly batches. Most current student accounts have now been transitioned to Outlook for email, with a small number of migrations still in progress.

Actions Needed for Current Students:

Check for Migration Notices: Check both your email and MyMocsNet account for notifications about the status of your mailbox migration. For instructions on accessing your student email during and after this transition, visit https://myutcportal.utc.edu/pages/how-to-access-your-email. 

Log in to Outlook: If you are enrolled in classes for Summer 2026 or Fall 2026 and have not already done so, sign in to Outlook at https://outlook.office.com  to check your UTC student email there. A list of quick tips for managing your email in the new system is available here.

If you experience any issues with your email, please contact us by:

  • Visiting the IT Solutions Center in MacClellan Gym
  • Submitting a request for Account Assistance
  • Calling us at 423-425-4000 and pressing #3

Frequently Asked Questions on the Google to Microsoft 365 Transition:

For any general questions about the Google to Microsoft 365 transition project, contact our Migration team here. 

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]]> Updated Login to DASH – July 25 https://blog.utc.edu/itstatus/updated-login-to-dash-july-25/ Tue, 28 Jul 2026 03:12:19 +0000 https://blog.utc.edu/itstatus/?p=3077 Oracle is making a system update that will slightly change the sign-in page you see when logging in to DASH. Beginning Saturday, July 25, when you access the Employee Self-Service Finance, Human Resources, Facilities module of DASH from the DASH landing page, you’ll notice a slightly updated Oracle sign-in screen. If you have a bookmark saved…

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]]>
Oracle is making a system update that will slightly change the sign-in page you see when logging in to DASH.

Beginning Saturday, July 25, when you access the Employee Self-Service Finance, Human Resources, Facilities module of DASH from the DASH landing page, you’ll notice a slightly updated Oracle sign-in screen.

If you have a bookmark saved directly to DASH (rather than the DASH landing page), it may no longer work after this update. If that happens, simply delete the old bookmark and create a new one after signing in through the DASH landing page.

Signing in to DASH

From the updated sign-in page, select Sign in with UT_CAS.
Enter your UT Microsoft username (typically in the format of NetID@utc.edu or NetID@mocs.utc.edu) and select Next.

Enter your password and complete the sign-in process.

If you need assistance, please submit at request.

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]]> Monthly IT Maintenance – Friday, July 24 – COMPLETE https://blog.utc.edu/itstatus/monthly-it-maintenance-friday-july-24/ Wed, 22 Jul 2026 02:06:50 +0000 https://blog.utc.edu/itstatus/?p=3065 Maintenance Complete: Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Services will remain offline related to the ongoing Student Information System upgrades this weekend. For updates on the maintenance for Banner and related systems visit https://blog.utc.edu/itstatus/banner-systems-maintenance-july-24-26/. Status Update at 12:20am: General…

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]]> Maintenance Complete:

Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu.

Services will remain offline related to the ongoing Student Information System upgrades this weekend. For updates on the maintenance for Banner and related systems visit https://blog.utc.edu/itstatus/banner-systems-maintenance-july-24-26/.

Status Update at 12:20am: General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted.

Status Update at 8:00 PM: Maintenance on the UTC public website has been completed.

Maintenance Announcement

Information Technology will be performing scheduled monthly maintenance on Friday, July 24 beginning at 5:30 p.m. All routine maintenance is expected to be complete by 6:00 a.m. the following Saturday, June 25.

What to expect:
An interruption of all IT services is possible during the maintenance window. For status updates, please visit https://www.utc.edu/itstatus.

Affected Services: 

  • General System Maintenance: All IT services could see an interruption of services as systems are restarted during our routine server maintenance between 5:30 p.m. and 6:00 a.m.
  • UTC Website: Work on Drupal services for the main public website, www.utc.edu, will begin at 6:00 p.m. and is expected to be complete by late Friday night. During the maintenance, users may experience a brief period of intermittent website outages.

Your Actions: Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the upcoming maintenance. For information on scheduled monthly maintenance dates, visit https://blog.utc.edu/itstatus/2026-it-maintenance-dates/.

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]]> Banner Systems Maintenance – July 24 – 26 – COMPLETE https://blog.utc.edu/itstatus/banner-systems-maintenance-july-24-26/ Wed, 22 Jul 2026 02:05:11 +0000 https://blog.utc.edu/itstatus/?p=3062 Status Update on Sunday at 10L45am: All maintenance has been completed for the weekend and services are fully operational. If you encounter any issues, let us know at ithelp.utc.edu. As part of the upgrade, the left hand navigation in Banner Self Service has been updated. Status Update on Saturday at 11:43am: The following services are…

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]]> Status Update on Sunday at 10L45am: All maintenance has been completed for the weekend and services are fully operational. If you encounter any issues, let us know at ithelp.utc.edu.

As part of the upgrade, the left hand navigation in Banner Self Service has been updated.

Status Update on Saturday at 11:43am: The following services are now operational again. You may see intermittent outages with these later today.

  • Class Schedule
  • Web self-services (including Self Service Banner (SSB),  My Grades, Registration, Class Schedule, Financial Aid, Advising, Grading, and Payments/Refunds – all inside MyMocsNet)
  • MyMocsDegree
  • Transcripts
  • Argos reporting

Status Update on Friday at 7:00pm: Banner systems maintenance is underway.

Banner Systems Maintenance

Banner and related services will not be available for the weekend of, Friday, July 24– Sunday, July 26 due to necessary maintenance for applying software upgrades. Services will be offline starting at 6:00 pm on Friday, July 24 and are expected to be fully restored by 11:59 pm on Sunday, July 26.

What to expect:
Banner and the related student information services listed below will be offline for extended periods during the maintenance. Updates will be posted at https://blog.utc.edu/itstatus as services are restored throughout the weekend.

Affected Services:

  • Banner INB
  • Banner Document Management
  • Class Schedule
  • Web self-services (including Self Service Banner (SSB),  My Grades, Registration, Class Schedule, Financial Aid, Advising, Grading, and Payments/Refunds – all inside MyMocsNet)
  • MyMocsDegree
  • Transcripts
  • Argos reporting
  • Updated student related data interface files

Your Actions:

Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the maintenance above.

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]]> IT Department Office Relocation https://blog.utc.edu/itstatus/it-department-office-relocation/ Mon, 20 Jul 2026 02:49:23 +0000 https://blog.utc.edu/itstatus/?p=3058 Dear Campus Community, Please be advised that majority of the Information Technology Department will be relocating to a new office location over the next week, starting on July 20. During this transition, you may experience occasional delays in our response to requests or providing in-person assistance. The Help Desk and Solutions Center will not be…

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]]> Dear Campus Community,

Please be advised that majority of the Information Technology Department will be relocating to a new office location over the next week, starting on July 20. During this transition, you may experience occasional delays in our response to requests or providing in-person assistance.

The Help Desk and Solutions Center will not be moving and will remain operational throughout the department relocation to continue to provide support for IT-related issues and service requests.

Thank you for your patience and understanding as we complete the move and get settled into our new workspace.

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]]> TouchNet Error https://blog.utc.edu/itstatus/touchnet-error/ Fri, 17 Jul 2026 19:54:53 +0000 https://blog.utc.edu/itstatus/?p=3055 Issue Resolved – July 17, 2026 at 5:30PM: The issue has been resolved. If you encounter an issue this week, please try an incognito browser to see if it is resolved by clearing browser caching. Issue Reported – July 17, 2026 at 1:50 PM: We have received reports that users are encountering an error when…

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]]> Issue Resolved – July 17, 2026 at 5:30PM: The issue has been resolved. If you encounter an issue this week, please try an incognito browser to see if it is resolved by clearing browser caching.

Issue Reported – July 17, 2026 at 1:50 PM: We have received reports that users are encountering an error when attempting to log in to the TouchNet bill payment portal. The error message is shown below. We have contacted the vendor to investigate the issue and will provide an update as soon as more information becomes available.

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]]> New UT Sign-In Experience May 27th https://blog.utc.edu/itstatus/new-ut-sign-in-experience-may-27th/ Tue, 05 May 2026 13:34:10 +0000 https://blog.utc.edu/itstatus/?p=2995 On May 27, 2026, UT will be updating how you sign into applications like Adobe Creative Cloud, DASH, Qualtrics, and Zoom. This change will affect any application that grants access using UT’s Central Authentication Service where you are currently prompted to sign in with your NetID.  After the change, you will log into these applications…

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]]> On May 27, 2026, UT will be updating how you sign into applications like Adobe Creative Cloud, DASH, Qualtrics, and Zoom. This change will affect any application that grants access using UT’s Central Authentication Service where you are currently prompted to sign in with your NetID.  After the change, you will log into these applications with your Microsoft username instead of just your NetID. 

What will look different on May 27:

  • The sign-in page will have a new look.
  • You will quickly be redirected to Microsoft’s sign-in page when logging in.
  • If you are already signed in, you may not see the new screen until you log out.

How do I find my Microsoft username?  Your Microsoft username is the address that you currently use to log into Outlook and other Microsoft 365 applications.  It may also be located by going to MyMocsNet and looking for the O365 username in the “Account Info” widget. Typical format for Faculty and Staff is NetID@utc.edu and for Students is NetID@mocs.utc.edu.

This update continues our efforts to deliver a modern consistent authentication experience across university platforms. 

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]]> FLE 211 Classroom Issue https://blog.utc.edu/itstatus/fle-211-classroom-issue/ Tue, 24 Mar 2026 20:57:17 +0000 https://blog.utc.edu/itstatus/?p=2972 Issue Reported – March 23, 2026 @ 2:38 PM: FLE 211 has a failed XTP Transmission box that connects to the Signal Matrix located in the Data closet on this floor. We have ordered a replacement from a vendor and are currently waiting on delivery. Please note that the issue the system is experiencing affects…

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]]> Issue Reported – March 23, 2026 @ 2:38 PM: FLE 211 has a failed XTP Transmission box that connects to the Signal Matrix located in the Data closet on this floor. We have ordered a replacement from a vendor and are currently waiting on delivery. Please note that the issue the system is experiencing affects the laptop connection and the podium display connection. All other functions are still operable. We will work on replacing the failed part as soon as the replacement arrives.

Ticket #25917877

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]]> 2026 IT Maintenance Dates https://blog.utc.edu/itstatus/2026-it-maintenance-dates/ Tue, 13 Jan 2026 19:14:23 +0000 https://blog.utc.edu/itstatus/?p=2796 Information Technology will be performing routine general system and web maintenance during the following dates this year.  General IT Maintenance Dates: During general maintenance all IT services, including the public UTC website services, will see an interruption of services. Maintenance will typically begin at 5:30 p.m. on Friday nights. UTC systems required for Friday night classes will…

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]]> Information Technology will be performing routine general system and web maintenance during the following dates this year. 

General IT Maintenance Dates: During general maintenance all IT services, including the public UTC website services, will see an interruption of services. Maintenance will typically begin at 5:30 p.m. on Friday nights. UTC systems required for Friday night classes will be scheduled for maintenance after 7:30 p.m.

  • Friday, January 30 
  • Friday, February 20 
  • Friday, March 20
  • Friday, April 24
  • Friday, May 29
  • Friday, June 26
  • Friday, July 24
  • August – No planned general IT Maintenance.
  • Friday, September 18
  • Friday, October 23
  • Friday, November 20
  • Friday, December 18

Please contact the IT Help Desk at 423-425-4000 if you have any questions related to the scheduled maintenance dates.

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]]> Wireless Casting (Vivi) Issues on Apple Devices https://blog.utc.edu/itstatus/wireless-casting-vivi-issues-on-apple-devices/ Mon, 08 Sep 2025 16:55:46 +0000 https://blog.utc.edu/itstatus/?p=2561 Issue Reported on September 8, 2025: We’re aware of an issue affecting Vivi wireless casting when used with Apple computers in classrooms and conference rooms. The screen may freeze or stop updating during use. Currently, this issue appears to only affect Apple devices such as MacBooks. We’re actively investigating and have contacted Vivi support for…

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]]> Issue Reported on September 8, 2025: We’re aware of an issue affecting Vivi wireless casting when used with Apple computers in classrooms and conference rooms. The screen may freeze or stop updating during use.

Currently, this issue appears to only affect Apple devices such as MacBooks. We’re actively investigating and have contacted Vivi support for assistance. We’ll share an update as soon as we have more information or a resolution.

In the meantime please use HDMI connections where available.

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]]> UTC Blogs WordPress (blog.utc.edu) https://blog.utc.edu/itstatus/utc-blogs/ Tue, 21 Feb 2023 22:07:24 +0000 https://blog.utc.edu/itstatus/?p=990 System Information blog.utc.edu is the public facing WordPress multisite for UTC. It houses news, communications, academic and administrative information, including the main News site. WordPress multisite Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

blog.utc.edu is the public facing WordPress multisite for UTC. It houses news, communications, academic and administrative information, including the main News site.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> TeamDynamix (ITHelp.utc.edu) https://blog.utc.edu/itstatus/teamdynamix-ithelp-utc-edu/ Mon, 15 Aug 2022 20:04:43 +0000 https://blog.utc.edu/itstatus/?p=798 System Restored – September 22, 2022 at 4:45pm Services have been restored. TDX will continue to monitor to ensure system stability. System Issue – September 22, 2022 at 4:05pm We are experiencing an issue with the IT ticketing system (TeamDynamix) that has resulted in slowness loading the site. The vendor is investigating the issue and…

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]]> System Restored – September 22, 2022 at 4:45pm
Services have been restored. TDX will continue to monitor to ensure system stability.

System Issue – September 22, 2022 at 4:05pm

We are experiencing an issue with the IT ticketing system (TeamDynamix) that has resulted in slowness loading the site. The vendor is investigating the issue and we will post an update once it has been resolved.

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]]> TouchNet https://blog.utc.edu/itstatus/touchnet/ Fri, 29 Jan 2021 02:22:46 +0000 https://twebblog.utc.edu/itstatus/?p=189 System Information TouchNet is a secure and convenient way to pay for all tuition and fees which are charged to your student account. TouchNet Site Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

TouchNet is a secure and convenient way to pay for all tuition and fees which are charged to your student account.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> VPN https://blog.utc.edu/itstatus/vpn/ Fri, 29 Jan 2021 01:49:18 +0000 https://twebblog.utc.edu/itstatus/?p=185 System Information The UTC VPN allows you to access campus-only resources, like departmental shared drives, from home. VPN Site Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

The UTC VPN allows you to access campus-only resources, like departmental shared drives, from home.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Listservs (UTCINFO, SCRAPPY) https://blog.utc.edu/itstatus/listservs-utcinfo-scrappy/ Fri, 29 Jan 2021 01:38:18 +0000 https://twebblog.utc.edu/itstatus/?p=183 System Information Listservs (UTCINFO, SCRAPPY) provide users with an email distribution address that can be archived and searched. Listservs Site Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

Listservs (UTCINFO, SCRAPPY) provide users with an email distribution address that can be archived and searched.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Swipe Card Access (MocsCard) https://blog.utc.edu/itstatus/swipe-card-access/ Tue, 26 Jan 2021 14:08:54 +0000 https://twebblog.utc.edu/itstatus/?p=161 Issue Resolved – 9/2/2021 at 1:26pm We have confirmed that all the swipe card readers are now operational and any issues have been resolved. Issues Detected – 9/2/2021 at 8:45am We are currently experiencing issues with a number of swipe card readers on campus.  The current impact is that swipe card reader may not recognize…

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]]> Issue Resolved – 9/2/2021 at 1:26pm

We have confirmed that all the swipe card readers are now operational and any issues have been resolved.

Issues Detected – 9/2/2021 at 8:45am

We are currently experiencing issues with a number of swipe card readers on campus.  The current impact is that swipe card reader may not recognize your MocsCard when you attempt to swipe into a building or room. This issue is being investigated and we will post updates as we have more information.

We expect to have the problem resolved by 10am today.

System Information

Your Mocs Card is your official UTC ID card.

This card can be used for the following purposes:

  • Admission to Athletic Events
  • Checking out books, laptops, etc. from UTC Library
  • Obtaining special rates and privileges at many University functions
  • Indication of an individual’s right to use University facilities
  • Secure door access validation
  • Access to campus shuttle and CARTA city transportation

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Kaltura https://blog.utc.edu/itstatus/kaltura/ Tue, 26 Jan 2021 14:08:16 +0000 https://twebblog.utc.edu/itstatus/?p=158 System Information Kaltura is a cloud-based video management system for storing, publishing, and streaming videos, video collections, and other media. The system integrates with Canvas, allowing faculty, staff, and students to create, upload, and share multimedia content with ease. Ideal for any class structure, Kaltura expands the reach and impact of traditional, web-enhanced, hybrid, flipped, and…

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]]> System Information

Kaltura is a cloud-based video management system for storing, publishing, and streaming videos, video collections, and other media. The system integrates with Canvas, allowing faculty, staff, and students to create, upload, and share multimedia content with ease. Ideal for any class structure, Kaltura expands the reach and impact of traditional, web-enhanced, hybrid, flipped, and fully online courses.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> MocsPrint (Canon Printers) https://blog.utc.edu/itstatus/mocsprint-canon-printers/ Tue, 26 Jan 2021 14:08:04 +0000 https://twebblog.utc.edu/itstatus/?p=156 System Information MocsPrint is the secure, convenient, and environmentally-friendly wireless and networked printing solution for students, faculty, and staff at UTC. MocsPrint Site Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

MocsPrint is the secure, convenient, and environmentally-friendly wireless and networked printing solution for students, faculty, and staff at UTC.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Gmail (Google Workspace) https://blog.utc.edu/itstatus/gmail-google-workspace/ Tue, 26 Jan 2021 14:04:19 +0000 https://twebblog.utc.edu/itstatus/?p=150 System Information Google Workspace is one of the e-mail, calendaring and groupware systems at UTC. Multiple programs can be used to connect to this system to retrieve and send e-mail as well as use the calendaring features. The applications are available by mobile clients and using most web browsers. Google Workspace Status Dashboard Help For…

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]]> System Information

Google Workspace is one of the e-mail, calendaring and groupware systems at UTC. Multiple programs can be used to connect to this system to retrieve and send e-mail as well as use the calendaring features. The applications are available by mobile clients and using most web browsers.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Argos https://blog.utc.edu/itstatus/argos/ Tue, 26 Jan 2021 19:02:25 +0000 https://twebblog.utc.edu/itstatus/?p=147 System Information Argos is the reporting tool that is used to make sense of the data generated from Banner. Argos allows departments on campus access to the data about their students and analyze it for reporting needs, student retention, and process improvement. Help For assistance or to report an issue, please use the Phone &…

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]]> System Information

Argos is the reporting tool that is used to make sense of the data generated from Banner.

Argos allows departments on campus access to the data about their students and analyze it for reporting needs, student retention, and process improvement.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Banner Self Service https://blog.utc.edu/itstatus/banner-self-service/ Tue, 26 Jan 2021 19:01:11 +0000 https://twebblog.utc.edu/itstatus/?p=144 System Information Banner is a student information system software application implemented by UTC to provide easy-to-use access to information and services that are personalized to each of our students. Additionally, the application facilitates communication with students, faculty and staff, enhances vital record keeping, and supplements University business practices to support accountability and efficiency standards. Help…

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]]> System Information

Banner is a student information system software application implemented by UTC to provide easy-to-use access to information and services that are personalized to each of our students.

Additionally, the application facilitates communication with students, faculty and staff, enhances vital record keeping, and supplements University business practices to support accountability and efficiency standards.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> MyMocsDegree https://blog.utc.edu/itstatus/mymocsdegree/ Tue, 26 Jan 2021 02:55:27 +0000 https://twebblog.utc.edu/itstatus/?p=141 System Information MyMocsDegree is a web based tool to help students and advisors monitor progress toward degree completion. Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

MyMocsDegree is a web based tool to help students and advisors monitor progress toward degree completion.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> MyMocsNet https://blog.utc.edu/itstatus/mymocsnet/ Tue, 26 Jan 2021 02:47:01 +0000 https://twebblog.utc.edu/itstatus/?p=138 System Information MyMocsNet is a UTC-specific web portal to essential services such as MocsMail+, UTC Learn, current events, housing, class schedules, financial aid, parking services, and much more. MyMocsNet Site Help For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> System Information

MyMocsNet is a UTC-specific web portal to essential services such as MocsMail+, UTC Learn, current events, housing, class schedules, financial aid, parking services, and much more.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Zoom https://blog.utc.edu/itstatus/zoom/ Mon, 14 Dec 2020 23:15:29 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=109 System Information Zoom is an online meeting platform that can be used to conduct video meetings with online or distance students, hold online synchronous class sessions or conduct staff meetings when members aren’t able to be there in person. Zoom Site Zoom Status Dashboard Help For assistance or to report an issue, please use the…

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]]> System Information

Zoom is an online meeting platform that can be used to conduct video meetings with online or distance students, hold online synchronous class sessions or conduct staff meetings when members aren’t able to be there in person.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Public Website (www.utc.edu) https://blog.utc.edu/itstatus/public-website/ Fri, 11 Dec 2020 04:06:49 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=79 Service Restored 3:31 p.m. The UTC website service has been restored and it’s expected to be fully operational. If you encounter any issues please contact us at https://ITHelp.utc.edu System Outage – Saturday, December 1st at 2:59 p.m. The UTC website is experiencing a brief outage as we fix a configuration issue that was impacting the…

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]]> Service Restored 3:31 p.m.

The UTC website service has been restored and it’s expected to be fully operational. If you encounter any issues please contact us at https://ITHelp.utc.edu

System Outage – Saturday, December 1st at 2:59 p.m.

The UTC website is experiencing a brief outage as we fix a configuration issue that was impacting the chatbot earlier.

In the meantime to access common services, please use MyMocsNet at https://mymocs.utc.edu.

System Information

www.utc.edu is the public facing website for UTC. It houses academic and administrative information.

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

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]]> Phones https://blog.utc.edu/itstatus/phones/ Fri, 11 Dec 2020 04:06:14 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=75 System Information Status updates will be posted regarding the following telecommunication services on campus. Phones Voicemail Avaya app Help For assistance or to report an issue, please use the Phone & Online Support information below.

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Status updates will be posted regarding the following telecommunication services on campus.

  • Phones
  • Voicemail
  • Avaya app

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

The post Phones appeared first on Information Technology Systems Status.

]]> Canvas https://blog.utc.edu/itstatus/canvas-2/ Fri, 11 Dec 2020 04:05:32 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=71 System Information Canvas is a course management system that supports online learning and teaching. It allows professors to post grades, information, and assignments online. It is being used by universities and colleges all over the world. Canvas Status Dashboard Canvas Site Help For assistance or to report an issue with Canvas visit the support site.

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System Information

Canvas is a course management system that supports online learning and teaching. It allows professors to post grades, information, and assignments online. It is being used by universities and colleges all over the world.

Help

For assistance or to report an issue with Canvas visit the support site.

The post Canvas appeared first on Information Technology Systems Status.

]]> Network https://blog.utc.edu/itstatus/network-2/ Fri, 11 Dec 2020 09:03:50 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=66 System Information Status updates will be posted here about UTC’s Network Services. Visit our knowledge base for information on getting started with UTC’s network Wireless Internet Service Building Specific Wired Networks Help For assistance or to report an issue, please use the Phone & Online Support information below.

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Status updates will be posted here about UTC’s Network Services. Visit our knowledge base for information on getting started with UTC’s network

  • Wireless Internet Service
  • Building Specific Wired Networks

Help

For assistance or to report an issue, please use the Phone & Online Support information below.

The post Network appeared first on Information Technology Systems Status.

]]> Labstats (Remote Lab Access) https://blog.utc.edu/itstatus/canvas/ Fri, 11 Dec 2020 03:58:03 +0000 http://tportalpoc11.banner.utc.edu/portal/status/?p=56 System Information LabStats’ Remote Access Dashboard is a central access interface that displays live computer availability and allows students to connect to campus resources remotely. Help For assistance or to report an issue, please use the Phone & Online support information below.

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LabStats’ Remote Access Dashboard is a central access interface that displays live computer availability and allows students to connect to campus resources remotely.

Help

For assistance or to report an issue, please use the Phone & Online support information below.

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