{"id":3114,"date":"2026-08-22T13:37:36","date_gmt":"2026-08-22T17:37:36","guid":{"rendered":"https:\/\/blog.utc.edu\/itstatus\/?p=3114"},"modified":"2026-08-22T21:40:48","modified_gmt":"2026-08-23T01:40:48","slug":"mocs-card-issue-provisioning-new-credentials-2","status":"publish","type":"post","link":"https:\/\/blog.utc.edu\/itstatus\/mocs-card-issue-provisioning-new-credentials-2\/","title":{"rendered":"Mocs Card &#8211; Issue Provisioning New Credentials &#8211; Resolved"},"content":{"rendered":"\n<p><strong>Status Update on August 22nd at 8:00pm: <\/strong>Our mobile ID vendor has deployed a fix to resolve the delays causing the issue provisioning new credentials.  All services are expected to be operational as of this time. <\/p>\n\n\n\n<p><strong>Status Update on August 22nd at 2:00pm: <\/strong>Our mobile ID vendor is investigating the root cause and is actively working toward a resolution.<\/p>\n\n\n\n<p><strong>Issue Reported on August 22nd: <\/strong>&nbsp;We are currently investigating an issue affecting the provisioning of new Mocs Card credentials.&nbsp;<\/p>\n\n\n\n<p><strong>Current Impact:<\/strong>&nbsp;Users attempting to set up a new digital Mocs Card on an Apple iOS or Android device may receive an error and be unable to complete the setup process at this time. This issue also affects users who may need to remove and reinstall an existing digital Mocs Card that is not functioning properly.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Status Update on August 22nd at 8:00pm: Our mobile ID vendor has deployed a fix to resolve the delays causing the issue provisioning new credentials. All services are expected to be operational as of this time. Status Update on August 22nd at 2:00pm: Our mobile ID vendor is investigating the root cause and is actively&hellip;<\/p>\n","protected":false},"author":1718,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[121717,305],"tags":[],"class_list":["post-3114","post","type-post","status-publish","format-standard","hentry","category-resolved","category-announcements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mocs Card - Issue Provisioning New Credentials - Resolved - Information Technology Systems Status<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.utc.edu\/itstatus\/mocs-card-issue-provisioning-new-credentials-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mocs Card - Issue Provisioning New Credentials - Resolved - Information Technology Systems Status\" \/>\n<meta property=\"og:description\" content=\"Status Update on August 22nd at 8:00pm: Our mobile ID vendor has deployed a fix to resolve the delays causing the issue provisioning new credentials. 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