{"id":1455,"date":"2026-03-16T15:25:32","date_gmt":"2026-03-16T15:25:32","guid":{"rendered":"https:\/\/blog.utc.edu\/web-kb\/?page_id=1455"},"modified":"2026-04-06T14:57:22","modified_gmt":"2026-04-06T14:57:22","slug":"web-accessibility-procedure","status":"publish","type":"page","link":"https:\/\/blog.utc.edu\/web-kb\/web-accessibility-procedure\/","title":{"rendered":"CM-0002~UTC Web Accessibility Procedure"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>DRAFT<\/p>\n\n\n\n<p>Effective Date: April 24, 2026<\/p>\n\n\n\n<style>\n.entry-content ol > li.level-1 {list-style-type: upper-roman;}\n.entry-content ol > li.level-2 {list-style-type: upper-alpha;margin-right:60px}\n<\/style>\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const phones = [\n    ['423', '425', '4059'],\n    ['423', '425', '5760'],\n    ['423', '425', '5689'],\n    ['423', '425', '4188']\n  ];\n\n  const emails = [\n    ['erica-hausler', 'utc.edu'],\n    ['rosite-delgado', 'utc.edu'],\n    ['sally-halloran', 'utc.edu'],\n    ['victoria-bryan', 'utc.edu'],\n    ['bridget-hornsby', 'utc.edu']\n  ];\n\n  phones.forEach((parts, index) => {\n    const number = `(${parts[0]}) ${parts[1]}-${parts[2]}`;\n    const href = `tel:${parts[0]}${parts[1]}${parts[2]}`;\n    document.getElementById(`phone${index + 1}`).innerHTML =\n      `<a href=\"${href}\">${number}<\/a>`;\n  });\n\n  emails.forEach((parts, index) => {\n    const address = `${parts[0]}@${parts[1]}`;\n    const href = `mailto:${address}`;\n    document.getElementById(`email${index + 1}`).innerHTML =\n      `<a href=\"${href}\">${address}<\/a>`;\n  });\n});\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading\">Objective<\/h2>\n\n\n\n<p>Ensure all university digital content is accessible to individuals with disabilities by meeting recognized accessibility standards.<\/p>\n\n\n\n<p>This removes barriers so everyone can access information, services, and learning materials online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Scope<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Applies to all university websites, applications, and digital content.<\/li>\n\n\n\n<li>Includes faculty, staff, and contractors who create or manage content.<\/li>\n\n\n\n<li>Examples: department websites, admissions pages, blogs, PDFs, videos, and forms.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Roles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Web Support Team<\/strong> \u2013 Defines standards and monitors compliance. <\/li>\n\n\n\n<li><strong>Web Developers<\/strong> \u2013 Build accessible templates and components, and support accessibility tools and infrastructure. Provides training.<\/li>\n\n\n\n<li><strong>Content Editors<\/strong> \u2013 Create accessible content.<\/li>\n\n\n\n<li><strong>Center for Student Accessibility<\/strong> \u2013 Provides policy guidance.<\/li>\n\n\n\n<li><strong>Walker Center for Teaching and Learning<\/strong> \u2013 Provides resources, guidance and training.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Definitions<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accessibility<\/strong> \u2013 Designing content usable by all people.<\/li>\n\n\n\n<li><strong>WCAG<\/strong> \u2013 Global accessibility standards (https:\/\/www.w3.org\/WAI\/standards-guidelines\/wcag\/).<\/li>\n\n\n\n<li><strong>Screen Reader<\/strong> \u2013 Software that reads content aloud.<\/li>\n\n\n\n<li><strong>Alt Text<\/strong> \u2013 Description of images.<\/li>\n\n\n\n<li><strong>Keyboard Navigation<\/strong> \u2013 Using a site without a mouse.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"level-1\"><strong>Accessibility Standards Compliance<\/strong>\n<ol class=\"wp-block-list\">\n<li class=\"level-2\">All content must meet WCAG 2.1 Level AA standards.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li class=\"level-1\"><strong>Content Creation Requirements<\/strong>\n<ol class=\"wp-block-list\">\n<li class=\"level-2\">Use clear language and structured headings.<\/li>\n\n\n\n<li class=\"level-2\">Provide alt text for images.<\/li>\n\n\n\n<li class=\"level-2\">Use descriptive links (avoid \u201cclick here\u201d).<\/li>\n\n\n\n<li class=\"level-2\">Ensure documents are accessible (no scanned text).<\/li>\n\n\n\n<li class=\"level-2\">Provide captions for videos.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li class=\"level-1\"><strong>Design &amp; Development Requirements<\/strong>\n<ol class=\"wp-block-list\">\n<li class=\"level-2\">Ensure proper color contrast.<\/li>\n\n\n\n<li class=\"level-2\">Support keyboard navigation.<\/li>\n\n\n\n<li class=\"level-2\">Use responsive design.<\/li>\n\n\n\n<li class=\"level-2\">Ensure accessible forms with labels and clear errors.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li class=\"level-1\"><strong>Testing &amp; Quality Assurance<\/strong>\n<ol class=\"wp-block-list\">\n<li class=\"level-2\">Use automated tools (e.g., Silktide).<\/li>\n\n\n\n<li class=\"level-2\">Perform manual testing (keyboard and screen reader checks).<\/li>\n\n\n\n<li class=\"level-2\">Content must pass checks before publishing.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li class=\"level-1\"><strong>Monitoring &amp; Continuous Improvement<\/strong>\n<ol class=\"wp-block-list\">\n<li class=\"level-2\">Conduct regular scans.<\/li>\n\n\n\n<li class=\"level-2\">Fix issues promptly.<\/li>\n\n\n\n<li class=\"level-2\">Provide annual training for editors.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Penalties\/Disciplinary Action for Non-Compliance<\/h2>\n\n\n\n<p>May include removal of publishing access, retraining, or escalation to leadership.<strong><br><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsible Official &amp; Additional Contacts<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Subject Matter<\/strong><\/th><th class=\"has-text-align-center\" data-align=\"center\"><strong>Official&#8217;s Name and Title<\/strong><\/th><th class=\"has-text-align-center\" data-align=\"center\"><strong>Telephone Number<\/strong><\/th><th class=\"has-text-align-center\" data-align=\"center\"><strong>Email<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Policy Clarification and Interpretation: Center for Student Accessibility<\/td><td class=\"has-text-align-center\" data-align=\"center\">Erica Hausler, Associate Director<\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"phone1\"><\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"email1\"><\/span><\/td><\/tr><tr><td>ADA Compliance Office: Office of Equal Opportunity and Accessibility<\/td><td class=\"has-text-align-center\" data-align=\"center\">Rosite Delgado, Executive Director of Equal Opportunity and Accessibility, ADA\/Section 504 Coordinator<\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"phone2\"><\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"email2\"><\/span><\/td><\/tr><tr><td>Digital Accessibility Support: Communications and Marketing<\/td><td class=\"has-text-align-center\" data-align=\"center\">Sally Halloran, Assistant Vice Chancellor of Marketing and Digital Strategy<\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"phone3\"><\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"email3\"><\/span><\/td><\/tr><tr><td>Digital Accessibility Training: Walker Center for Teaching and Learning<\/td><td class=\"has-text-align-center\" data-align=\"center\">Victoria Bryan, Director<\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"phone4\"><\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"email4\"><\/span><\/td><\/tr><tr><td>Digital Accessibility Training: Web Support Team<\/td><td class=\"has-text-align-center\" data-align=\"center\">Bridget Hornsby,<br>Director of Web Development<\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"phone5\"><\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\"><span id=\"email5\"><\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Related Policies\/Guidance Documents<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/blog.utc.edu\/web-kb\" type=\"link\" id=\"http:\/\/blog.utc.edu\/web-kb\">Federal Mandate for Accessibility Compliance<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.utc.edu\/academic-affairs\/accessible-information-materials-and-technology-program\/accessibility-policies-and-procedures\">UTC Accessibility Policies and Procedures<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.utc.edu\/web-kb\/category\/accessibility\/\" type=\"link\" id=\"https:\/\/blog.utc.edu\/web-kb\/category\/accessibility\/\">UTC Accessibility Knowledge Base Articles<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/policy.tennessee.edu\/policy\/ge0006-the-universitys-digital-presence\/\">University of Tennessee&#8217;s Digital Presence Policy (GE0006)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/policy.tennessee.edu\/policy\/it0006-accessibility\/\">University of Tennessee&#8217;s Accessibility Policy (IT0006)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.utc.edu\/web-kb\/2026\/02\/02\/wcag-2-1-aa-checklist-for-content-editors\/\">Web Accessibility Checklist for Content Editors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.utc.edu\/communications-and-marketing\/web\/web-accessibility\/web-accessibility-task-force\">Web Accessibility Taskforce<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DRAFT Effective Date: April 24, 2026 Objective Ensure all university digital content is accessible to individuals with disabilities by meeting recognized accessibility standards. This removes barriers so everyone can access information, services, and learning materials online. Scope Roles Definitions Procedure Penalties\/Disciplinary Action for Non-Compliance May include removal of publishing access, retraining, or escalation to leadership.&hellip; <\/p>\n<p class=\"more-link-wrap\"><span><a class=\"more-link button text\" href=\"https:\/\/blog.utc.edu\/web-kb\/web-accessibility-procedure\/\"><span>Continue Reading <\/span><\/a><\/span><\/p>\n","protected":false},"author":1771,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-1455","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CM-0002~UTC Web Accessibility Procedure - UTC Website Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.utc.edu\/web-kb\/web-accessibility-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CM-0002~UTC Web Accessibility Procedure - UTC Website Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"DRAFT Effective Date: April 24, 2026 Objective Ensure all university digital content is accessible to individuals with disabilities by meeting recognized accessibility standards. 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