It’s called Scope Creep. It happens when someone says ‘we need a new dishwasher’ and seven months later, after walls have been removed, new cabinets have been set in place and new appliances hooked up, that you realize the $900 dishwasher cost way more and took a lot more time. Classic scope creep!
Most project managers recognize scope creep is happening when someone says, ‘Well, while we’re doing this anyway, let’s <fill in the blank>.’
How does this affect projects? Scope creep is always considered in the list of risks to project success. Every time someone says, ‘can we add these 10 pages’ or ‘I’d really like a video instead of that photo,’ project scope changes. Risk is inherent in any project, but project managers work hard to identify risks at the beginning and to develop mitigation strategies to minimize or eliminate the risk.
In the case of the website Drupal migration, new and ongoing daily work actually provides the greatest opportunity for scope creep. While the Web Team would like to address every request and give each and every office ample time to design and reflect, that time deducts from the overall time to work on the myriad migration and website refresh tasks. These daily tasks creep into the project time and ‘expands’ the time needed to complete the projects at hand.
We recognize there are personal relationships developed over time with campus constituents—people who know each other and are comfortable, or even prefer, reaching out to that familiar face with a request for just ‘this quick little fix.’ In order to manage the volume of ongoing work—all the fixes big and small—and balance it with the migration project work, however, please consider using our Web Request Process at https://www.utc.edu/university-web-services/request/index.php rather than calling or emailing team members directly.
By following the directions on the web request page, the web team can more efficiently address the ongoing work while primarily focusing on the website refresh and migration activities. We could use your help in using this process when you need or require assistance from the Web team.
Just because the dishwasher might be due for a refresh, it doesn’t necessarily mean we need to rip out the flooring or tear out a wall.