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A Mapping We Will Go

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Heigh ho the derry-o. For all those home schooling or entertaining children and grandchildren with nursery rhymes at this time, familiar terrain can be a comfort. While we may not be out and about, we may still long to traverse our beautiful UTC campus. With that in mind, let me tell you a story.

Once upon a time, a gentleman named George, met with his friend, Dr. Angle, and they wanted a way for visitors, friends, students, parents, and everyone they knew to be able to find their way around the campus. They knew their way around, but they know others don’t.

George asked his friend, Chèrie, to see if there was a better way to help visitors to UTC experience the campus virtually. Whether the visitor would physically come to campus or just want to look around, an ‘interactive’ map could be just the thing.

Chèrie set about meeting with people called ‘vendors’ and invited those vendors to campus late last fall. Several of Chèrie’s friends attended the meetings and made suggestions on what an interactive map could do for them. Chèrie and friend, Chris Gilligan, also talked to friends in Knoxville to find out if they were happy with their vendor choice.

In January, everyone agreed that one of the vendors would do a fine job helping map our campus and the ground was laid to buy their software and services.

In early March, a team came together representing Facilities, Safety, Academic Affairs, Information Technology, Communications and Marketing, Undergraduate Admissions, Auxiliary Services and the SimCenter to plan and plot the path to this new interactive map.

Fast forward to Thursday, April 23, the whole gang gathered virtually for the first training session on how to build and maintain our new maps created by the vendor, Concept3d. As a result of the training, the Interactive Map implementation team has homework to complete, just like our children and grandchildren. We will be identifying buildings, and streets, and trees, and fields, and parking and all manner of lovely places on our campus.

We’ll also make sure we think about accessibility so all visitors feel welcomed. Eventually, hopefully by the end of July, we will have a map with all our special places identified and where the Mocs can roam from dorms to the University Center to classrooms far and wide without ever leaving home. Visitors will learn about our buildings and how to find us when they actually can come to visit our campus.

Now where are the directions to the yellow brick road? The End.

 

But Where Is ‘There?’

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I used to console one of my teams by saying “Don’t worry, we’ll get there.” It seemed like a cliché statement but usually conveyed the upbeat optimism often needed by a project manager. While I recognized there were obstacles and challenges, it always seemed like a natural way to keep up everyone’s spirits in the face of tasks that continued to pile on.

Until one day after saying this phrase, one of my team members said, “But where is ‘there?’” He was a bit of a philosopher, so we all had a good laugh at the existential question.

Getting there is the goal. Getting there can also be the journey. Getting all the website content migrated is a “there” in my mind. With over 6,000 webpages, “there” can seem like a distant star.

Getting “there” one page at a time. [Read more…]

Building a Website One Block at a Time

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Santa was very good to me.  I received the Guggenheim Museum and the Women of NASA LEGO sets. So many little tiny pieces! However, the journey to completion will provide the most fun and probably some frustration.

Construction takes planning. The Women of NASA set has 231 pieces and the Guggenheim has 744 pieces and a 40-page guide! The first task is to sort the pieces by color and then by shape. Everything from that point starts with assembling the base and working my way up.

[Read more…]

And That’s a Wrap

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It finally happened. The website refresh, Phase 1 of a multi-year deep look into the UTC website, has officially closed out as a project. The refresh began in October 2018.

We chose a ‘refresh’ over ‘redesign’ as we wanted to address the following goals:

  • Accessibility of the entire site.
  • Elimination of old, outdated content and pages (also to reduce page count).
  • Responsive design regardless of audience viewing on a smartphone, tablet or computer.
  • Establish more consistency across the entire site to improve user experience.
  • Focus attention on the external audiences of the site, specifically attracting and retaining students.

[Read more…]

The Shortest Pencil Beats the Longest Memory

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My husband is a woodworker. He reads, plans, makes notes, makes more notes, draws pictures, creates mock-ups from cardboard, practices his ideas on leftovers, figures out the cost of materials, scouts various hardware stores, and eventually he starts the actual building of a project. I frequently tell him he has all the hallmarks of a great project manager, although his projects seldom complete on the schedule I provide!

So this weekend, in his new issue of Fine Homebuilding magazine, he points out an article on “Trading in your hammer for a clipboard.” My personal and professional life collided.

I don’t have a good analogy for the hammer, but I can say that many of those tasks listed above have happened in various forms to bring the Web Refresh project team to this point.

[Read more…]

And Then There Were 10

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Do you remember that feeling you had when you were on your way to your first day of school? A mix of excitement, anticipation, maybe a little fear and trepidation for the work that is to come? First days can be filled equally with mixed emotions for new employees.

Well, on the web team we have grown exponentially in the last year. First, Mike Flores joined Chris Gilligan in January and they have anchored our development work this year. And, on August 15, we increased the development team by one third. Bernardo Martinez is our newest web programmer and now part of the UTC web triumvirate.

[Read more…]

Sprinting to Go Live

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The finish line has been set for months.

The crowd grows anxious as the race date nears.

The race organizers wait with anticipation as the coach assures them everything is moving ahead as planned.

The racers have trained, trained and trained some more. They’ve met hurdles that seemed far too high. But through perseverance and dedication, they are nearing the starting line.

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The Fine Art of Following Up

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Nobody likes to be nagged. Whether it comes from your mom, your spouse, or your boss, it may have more to say about the nagger than the naggie.

To be a good project manager, one must find ways of following up that yield results over resentment. As I’ve discussed in previous blogs, a role of a project manager is to make sure a project completes on time, at or under budget and within scope. I also like to add a fourth element and that’s to maintain a positive, productive working relationship with all the stakeholders on a project. I’m happy if no one dies or is incarcerated as a result of a project I’ve managed!

Projects can easily get off track. Especially during summer, project participants go on vacation, take days off for holidays or generally are away from the office. Yet the project remains. So it is with our Website Refresh project.

[Read more…]

Be Our Guest

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If you’ve been to anything Disney, you know there’s an entire culture around visitors being treated as guests.  If you’ve shopped at Nordstrom’s or Williams-Sonoma, both hallmarks of customer service, the focus on understanding customers and making spaces inviting is paramount to what they do.  You don’t just buy a product, you have an overall experience.

With that thought in mind, the Web team is implementing a more robust way to collect your issues and requests.

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Tell Me a Story, Paint Me a Picture

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Why do you search the internet?

Maybe you’re looking for information, knowledge, news of the day. Maybe you have a goal in mind and need to find a specific answer to a question. For those who visit our UTC website, it could be to find out admissions requirements, program information in a specific college or where to pay a parking fine.

When we begin to consider who visits our website and why, the volume of people and reasons can become daunting. Between Jan. 1, 2018, and today, we’ve had 3,767,325 visits to the UTC.edu website homepage alone according to our Siteimprove analytics. That’s right—almost 4 million visits. And what brings them?

[Read more…]