Weston W Gentry has written 9 articles

Library

Known Issues as of August 1, 2022 Library 131 – Control system offline due to failed touch panel.  No workaround currently. Replacement touch panel ordered but delayed.  No ETA on replacement due to supply chain issues. Library 207 – Control system offline due to failed touch panel.  No workaround currently. Replacement touch panel ordered but delayed.  No…

2022 General IT Maintenance Dates

Production IT General Maintenance Dates for 2022 Information Technology will be performing scheduled maintenance during the following Friday nights, beginning at 5:30pm.  All IT services, except UTC Learn (Canvas), Zoom, MocsMail, and Office 365 could see a brief interruption of services. January 28 February 18 March 18 April  —  No scheduled maintenance May 27 June …

Zoom

System Information Zoom is an online meeting platform that can be used to conduct video meetings with online or distance students, hold online synchronous class sessions or conduct staff meetings when members aren’t able to be there in person. Zoom Site Zoom Status Dashboard Help For assistance or to report an issue, please use the…

Phones

Outage Resolved – September 1st at 10:54 pm Thank you for your patience this evening.  Services have been restored and are expected to be functioning normally.  If you encounter any issues with the campus phones, please report the problem to ITHelp@utc.edu or by contacting our Help Desk at 423-425-4000. Outage Update – September 1st at…

Canvas

Sep 21, 2022 2:45pm Canvas engineers have implemented a fix, and they are monitoring the results. Large Portion of Canvas Clients are experiencing Slowness and errors in the US Sep 21, 2022 – 2:07 pm Canvas Vendor Investigating – Users are experiencing Slowness and errors when accessing Canvas in the US region. System Information Canvas is a course management system that…

Network

System Information Status updates will be posted here about UTC’s Network Services. Visit our knowledge base for information on getting started with UTC’s network Wireless Internet Service Building Specific Wired Networks Help For assistance or to report an issue, please use the Phone & Online Support information below.