Hi Guys,
This is my second ref shift where the printer (right this time) jammed and re-jammed etc… Seems the problem is always with paper being added to tray 4. So at this point, I think we should not put any paper in tray 4 in general. I’ll put a sign on the right printer as a reminder. Lane put a sign in the left one already. Also–sometimes the problem is with a specific print job that just causes it to jam and jam and jam. You can’t have troy kill that job–he can only kill subsequent ones. Turning off the printer will kill that job.
-Katie
Thanks, Jaime! I was told by IKON that we couldn’t cancel the offending current job without switching it off. I do appreciate this information as I have been more than overly frustrated with the amount of problems the printers have been giving us as of late. I realize it probably has been this way, but the stress it has caused me at a busy reference desk the last 3 times I have been there has been really bothersome.
Any tricks of the trade that anyone can share will help me from simply kicking the daylight out of them next time. Just kidding, but…