We have switched to a new interface for Libraryh3lp chat. The look and feel of this new interface is really similar to the old one. This new interface should help us with those silent disconnections we were seeing (when it looked like we were Available but the service had actually gone down). Some things to note:
- The incoming chat noise has changed at the Commons desk. Please send yourself a chat so you know what to listen for.
- Upon initially logging in, if the browser asks if want to Allow Notifications, click Allow
- Please report any weirdness that you might see to LibraryIT with the form or via email, we really want to track problems as they happen. Please continue to test the chat service when you take the desk.
Here’s the NEW chat url, for those of you who may have it bookmarked on your own machine: http://libraryh3lp.com/webclient.new