Before the start of the Fall semester, we’ll be updating the reference surveys at the Commons and Check Out desks. We haven’t yet finalized the updates, so when the new fiscal year starts on Sunday, we’ll be updating the desk surveys with a copy of the existing surveys. The surveys are almost the same as the current one, but there is one noticeable change: we’ve eliminated the ‘Chat’ questions. Since Natalie does such a wonderful job capturing and analyzing chat statistics, we don’t need to capture them on this survey as well. So when you answer a Chat at either the Checkout or Commons desk, there’s no need to fill out a reference survey.
Here are the links for each FY2019 survey if you’d like a sneak-peek:
- Check Out Desk: https://utk.co1.qualtrics.com/jfe/form/SV_cV07LSZKeMGhPlX
- Commons Desk: https://utk.co1.qualtrics.com/jfe/form/SV_1Ogdc6WNPpfacUR
Thank you for continuing to capture reference transactions – these numbers are used for internal and external analysis and are very helpful!