Email Access and Exchange Recovery

The Exchange server outage that began Monday was due to a hardware failure. UTC ITD is working on the problem. The estimated time for recovery could be as late as this coming weekend.

At this time, ITD does not know if any email from Monday is lost and not recoverable. They will not know until further recovery has progressed. If you have any critical email that came in on Monday in your Outlook mailbox on your workstation, you will need to back it up before the Exchange server comes back online. If you do not back it up, and Monday’s mail is lost on the Exchange server, it may delete the mail from your workstation.

Here are the steps to back up this email:

1. Go to “File -> Import and Export…”
2. Select “Export to a file” and click Next.
3. Select “Personal Folder File (.pst)” and click Next.
4. Select “Mailbox – “, check “Include subfolders”, and click Next.
5. Click “Browse” and go to your Desktop, and click OK.
6. Click Finish.
7. Go get some coffee; this could take a while.

After the Exchange server comes back online, you can reimport this email from the “File -> Import and Export…” menu. This will ensure that Monday’s email will be available.

There is a workaround for sending and receiving email until the Exchange server is available. This workaround will use the university’s webmail system which can be accessed at http://nmi.utc.edu using Firefox or Internet Explorer. If you have a long email to compose, please write the email in another program (MS Word will be fine), copy what you’ve written and paste it into the email composer form in the webmail system. The reason for this is that webmail has an automatic timeout, and you will lose what you’ve just written if you try to send it after the timeout period (plan on 10 minutes).

If you have any questions or need any help, please call Jason (5449), Chris (4470) or Stephen (5521).