As promised, all the public workstations are authenticating to UTC’s Active Directory installation. If a student cannot log in, the first step is:
Guest workstations => MyMocsNet => Resources or Services tab => Change Password
If that doesn’t work, there is deeper troubleshooting that needs to be done and the student needs to contact the help desk.
Help Desk self service portal => New Request (or 4000, of course)
If the login fails, the student will need to create a new account using her UTC credentials. Check all of the required fields.
If you need to refer to the help desk, check-out laptops are an option until the problem is resolved.