Jamie L Walden has written 6 articles

Chattbot service

Service Restored 3:28 p.m. The chattbot service has been restored and all systems are fully operational. System Outage – Saturday, December 1st at 11:52 a.m. The Gecko Chattbot available on the UTC website is temporarily down due configuration changes from this morning’s website maintenance. We are working on it and expect it to be available…

Monthly IT Maintenance – December 1 & 2 – Complete

Maintenance Complete – 11:11am The Drupal website maintenance has now been completed and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update – 9:46am Updates to the main website are underway but are taking longer than expected. We are working to restore service as quickly…

MocsMail Changes for Alumni and Former Students Accounts

Announcement Date: July 12, 2023 As many of you know, UTC offers enrolled students the option to store files or collaborate using a Google (MocsMail) account or a Microsoft O365 account.  Google has removed unlimited storage options from all Google Workspace for Education accounts this year. These changes impact UTC’s ability to provide the same…

2023 General IT Maintenance Dates

Production IT General Maintenance Dates for 2023 Information Technology will be performing scheduled maintenance during the following Friday nights, beginning at 7:30pm.  All IT services, except UTC Learn (Canvas), Zoom, MocsMail, and Office 365 could see a brief interruption of services. Please contact the IT Help Desk at 423-425-4000 if you have any questions related…