Status Update – 10:28am: Drupal and WordPress maintenance has been completed. Content Editors may notice a minor issue where the log out menu does not display when editing pages. We are working on a resolution. Status Update – 9:36am: Maintenance on the web application servers has been completed. Maintenance Information UTC Web Team will be performing…

Latest Update (Dec 10, 2024, 9:27 AM EST): We’ve confirmed after a period of monitoring service telemetry that the issue is now resolved. Update (8:10 AM): We’ve disabled proactive caching to provide some relief. In parallel, we’ve tested and deployed a fix, which we believe will remediate impact. We anticipate that the fix will take…

Maintenance will be performed on the IRIS systems this weekend in accordance with the published maintenance schedule. Maintenance on the systems will begin this Friday, December 6th, at 6:00 PM Eastern and will conclude on Monday, December 9th, at 7:00 AM Eastern. The IRIS systems will be unavailable during this time.  Please note that the…

Latest Update (12:04am): Impact to core services have been restored. Due to the impact of this incident, we will enter a period of extended monitoring prior to declaring this issue resolved. Microsoft Update 7:00pm: Services are expected to be fully back online by 10:00pm EST. Microsoft Update: Services should be back online for most users.…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update – 12:13 am General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status Update:…

Issue Resolved – December 2nd: The Vivi software vendor has released an update that resolved the issue with screen sharing on Android devices. This update has been applied to all Vivi receivers. You may need to update the app on your device if you encounter any issues. Issue Reported – November 12 at 3:45p.m: We…

Status Update: As of 9:30am on Monday, November 11 all page loading issues with Registration should be resolved. We made several changes between 8:15am and 9:30am this morning, Monday, November 11, to resolve issues with the page not loading for some users in Registration or the Information Update action item not working. If you still…

Maintenance Complete- Saturday at 4:20pm Maintenance is complete and all services have been restored. If you encounter any issues, please contact us at https://ithelp.utc.edu. Banner Systems Maintenance Banner and related services will not be available for the weekend of, Friday, November 8 – Saturday, November 9, due to necessary maintenance for applying software upgrades. Services…

Issue Resolved: The issue with Vivi was fully resolved by 4:30 p.m. on October 29. Update from Vivi: We are currently experiencing an issue with Vivi Central, where some users may encounter slow loading times or errors stating that data cannot be fetched from our servers. This may also impact other Vivi services. Please know…

Issue Resolved – November 13: We have updated pages found to have the large text display issue manually. If you find a page has not been resolved, please submit at ticket to let us know. Maintenance Rescheduled: The maintenance period to correct the text display issue that was scheduled for 8:30 pm this evening, Monday,…

Maintenance Complete – 10:59am The Drupal website maintenance has now been completed and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Maintenance Information UTC Web Team will be performing scheduled maintenance on the UTC website (www.utc.edu) on Saturday, October 26 beginning at 8:00 a.m. All maintenance is expected to be…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update – 10:37 pm General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status Update –…

Issue Resolved: The vendor resolved the authentication issue on the afternoon of September 27. Issue Reported, September 26: Issues were reported with trying to access to the Edison website used for benefits enrollment via the Edison folder in IRIS. The vendor is working on this and expects to have it fully resolved by the time…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update – 11:08 pm General system maintenance is expected to be completed by 2:00am. You may see a brief interruption in services until then as servers are restarted. Status Update –…

Wednesday, September 25: The podium has been configured to be fully operational with the new projectors. Friday, September 20: The new projectors have been installed. We have one issue with turning them on via the podium control and plan to resolve that on Monday. A remote is available at the podium as a temporary workaround.…

September 16 at 3:30pm: Power and network services have been restored to the Patten House buildings. September 16 at 11:20am: The network services in the Patten House buildings are currently offline due to a power outage. We are working to restore service as soon as possible.

Issue Resolved, September 13: The projector has been replaced in Grote 411 and the room is fully operational again. Thursday, September 12: The projector in Grote 411 has stopped working. We are looking into a replacement unit and will need to schedule time for repairs when the room is not in use. At this time…

Microsoft confirms that all Microsoft 365 services are operating normally. September 12: Microsoft is investigating an issue where users may be unable to access multiple Microsoft 365 services. Impacted Microsoft 365 services and applications include, but aren’t limited to:– Microsoft Teams– Exchange Online– SharePoint OnlineImpact is specific to a subset of users who are attempting…

September 16 Status Update: The majority of the new podium equipment has been installed and the room is now functional for class. We will schedule time with our vendor to install the remaining pieces as soon as their schedule allows. September 13 Status Update: The replacement system is expected to be here next week. September…

Issue Resolved: Service has been restored to the 605 Oak St building. September 11: The network services in the 605 Oak St building are currently offline. We are working to restore service as soon as possible.

Software Install Resolved- The SAS software install in Fletcher 111 has been completed and working. Status Update: The SAS software install was started on Thursday and we expect to confirm if it is working by end of day on Friday. Status Update: We re-imaged the Fletcher 111 machines on Wednesday evening and are working on…