Issue Resolved – December 11, 2025 at 5:39 PM: Network service has been restored to all buildings. Status Update – December 11, 2025 at 12:34 PM: There are partial network outages remaining in Hooper/Race, Maclellan Gym, and EMCS impacting a small number of rooms in each building.  We are working to restore service to these…

Maintenance Complete Maintenance to restore videos on www.utc.edu was completed Wednesday night and all web systems are expected to be functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Maintenance Announcement UTC Web Team performed an unscheduled repair and deployment on the UTC website (www.utc.edu), Wed., Dec. 10 beginning at 6 p.m. to restore…

Issue: Some videos are not available on the main www.utc.edu website. To reduce interruption during finals, the ETA for restored display is Wed., Dec. 10, 2025, after 5:30 p.m. Unscheduled Deployment Information UTC Web Team will be performing an unscheduled repair and deployment on the UTC website (www.utc.edu), Wed., Dec. 10 beginning at 5 p.m. to restore…

The IT Help Desk and Solutions Center be closed starting at 5pm on Wednesday, November 26 through Friday, November 28 for the Thanksgiving holiday. Esports will be closed starting on Wednesday, November 26. Normal hours of operation will resume on Monday, December 1st. While the university is closed, IT will continue to monitor the network, email, and major…

Issue Resolved – November 19, 2025 at 2:41 PM: The vendor has implemented a fix for the issue and we are monitoring the results. Issue Reported – November 19, 2025: We have received reports from users who are experiencing issues accessing MocSync. This appears to be related to a system-wide issue with Engage. The vendor…

Maintenance Complete – Maintenance on the UTC Blog wordpress sites was completed on Thursday evening. Maintenance Announcement Information Technology will be performing maintenance on the blog.utc.edu service on Thursday, November 20 at 5 p.m. During this maintenance, the sites hosted on blog.utc.edu will be temporarily unavailable.

Maintenance Complete Maintenance was completed Friday night and all systems are expected to be functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Maintenance Announcement Information Technology will be performing scheduled maintenance on Friday, November 21 beginning at 5:30 p.m. All maintenance is expected to be complete by 6:00 a.m. the following Saturday, November 22. What…

Issue Resolved – November 12, 2025 at 1:07 PM: Message from TeamDynamix: We have resolved the dashboard-related instances of response time elevation issues. Issue Reported – November 12, 2025 at 11:12 AM: Message from TeamDynamix: We are currently investigating and taking steps to address reports of increased response times in WorkManagement, mainly centered around dashboard…

Issue Resolved – November 11, 2025 at 2:58 PM: Network service has been restored to all buildings. Issue Reported – November 11, 2025 at 1:07 PM: The following buildings are experiencing network outages:Mapp BuildingGuerry ApartmentsDecosimo ApartmentsStophel ApartmentsWalker Apartments

Issue Resolved – November 10, 2025 at 4:34 PM: Message from TeamDynamix: We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time. Update from Team Dynamix at 12:58pm: – We want to provide an update regarding the performance…

Upgrade Complete: The upgrade to TDX has been completed as of 6:00am. Upgrade Scheduled: TeamDynamix (TDX) and the IThelp.utc.edu portal will be unavailable due to a scheduled upgrade by the vendor on Saturday, November 8 from 12:00 AM (midnight) ET to 4:00 am ET. TDX will be inaccessible during the maintenance window. Please refrain from…

Issues Resolved on Tuesday, October 4: We made changes on Monday evening to fix the intermittent issues this week. All systems are expected to be operating normally now. If you are encountering an issue with it this week, let us know at 423-425-4000 or https://ithelp.utc.edu Issues Reported on Monday, October 3: We are currently seeing…

Status Update: All Microsoft issues have been resolved as of late last night. Status Update from Microsoft at 9:09pm: We’re closely monitoring affected infrastructure where the impacting change was previously applied to ensure the reversion has taken effect and that all infrastructure is brought back to a healthy state. This is occurring in tandem with…

Status Update at 8:59 p.m: Services have been fully restored. Status Update at 4:48 p.m: Services are returning to normal. Our StarRez vendor is closely monitoring the situation to ensure continued stability Issue Reported on October 29: Customers in all regions are currently experiencing service disruptions with StarRez. Engineers are actively working to remediate the…

Issues Resolved at 2:16 p.m: The issues impacting Dynamic Forms today due to a widespread azure outage have been resolved. Issue Reported on October 29 at 12:10p.m.: We have received reports that Dynamic Forms is experiencing issues. The vendor is currently looking into the issue. During this time, you may receive errors completing an online…

Status Update at 10:14 p.m. – We appreciate your patience today. The issues we have seen impacting licensing/access to UT systems and Microsoft Azure hosted services like (Dynamic Forms, Touchnet, StarRez) have been resolved. IT Status Page Updates: If you are still encountering any issues, please contact us at https://ithelp.utc.edu. Status Update at 9:15p.m: Access and licensing…

Maintenance Complete- Saturday at 9:32pm All services have been restored. If you encounter any issues, please contact us at https://ithelp.utc.edu Status Update on Nov 1 at 9:30pm: To access the Argos reporting tool, you may need to update your bookmarked link to the revised links that now posted in MyMocsNet for faculty and staff. Status Update…

Issue Resolved – October 29, 2025 at 1:22 PM: The room has come back online. We will continue to monitor for issues in the future. Issue Reported – October 28, 2025 at 4:38 PM: The podium network switch needs a new uplink connection, and the majority of the AV equipment in this podium is currently…

Issue Resolved – October 28, 2025 at 9:47 AM: Network service has been restored to Maclellan Gym. Issue Reported – October 28, 2025 at 8:29 AM: A partial network outage is affecting Maclellan Gym. Service is expected to be restored by 11:00 AM.

Status Update at 1:53pm: We have identified the issue and applied a fix. We will continue to monitor the services but expect it to be fully operational now. Issues Reported on Saturday, October 25 at 11:30am: The UTC VPN, GlobalProtect, is operational today but you may experience issues accessing it via your internet service provider…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update at 11:49p.m: Network maintenance has been completed. General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as…

Maintenance Complete Maintenance for the WordPress migration has been completed and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. To access the admin portal for editing posts on the blog.utc.edu sites, you will need to use the UTC VPN going forward. Instructions for accessing the VPN are…

Status Update at 11:14a.m.: Services have been restored as of 10:00a.m. and all systems are expected to be fully operational now. If you experience any issues, please let us know at https://ithelp.utc.edu. Status Update at 2:14a.m.: The campus news sites at blog.utc.edu and shortened URLs that begin with go.utc will continue to remain offline this morning. We will post an…

Issue Resolved: K@te services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: We are currently experiencing technical difficulties with our Learning Management System, K@TE due to the Amazon Web Services outage. Our team is in contact with our vendor, Cornerstone, and actively receiving updates on…

Issue Resolved: Qualtrics services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: Qualtrics is investigating a service outage that has resulted in issues with platform access and support request submissions. Vendor Status Site: https://status.qualtrics.com/

Status Update at 5:03 pm: Instructure is continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down Issues Reported on October 20, 2025: Due to an AWS outage today, you may see issues accessing or completing functions in Canvas. For updates visit https://status.instructure.com/