Status Update at 11:14a.m.: Services have been restored as of 10:00a.m. and all systems are expected to be fully operational now. If you experience any issues, please let us know at https://ithelp.utc.edu. Status Update at 2:14a.m.: The campus news sites at blog.utc.edu and shortened URLs that begin with go.utc will continue to remain offline this morning. We will post an…

Issue Resolved: K@te services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: We are currently experiencing technical difficulties with our Learning Management System, K@TE due to the Amazon Web Services outage. Our team is in contact with our vendor, Cornerstone, and actively receiving updates on…

Issue Resolved: Qualtrics services have been restored as of end of day on Monday, October 20. Issues Reported on October 20, 2025: Qualtrics is investigating a service outage that has resulted in issues with platform access and support request submissions. Vendor Status Site: https://status.qualtrics.com/

Status Update at 5:03 pm: Instructure is continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down Issues Reported on October 20, 2025: Due to an AWS outage today, you may see issues accessing or completing functions in Canvas. For updates visit https://status.instructure.com/

Issue Resolved – October 17, 2025 at 11:39 AM: Facilities has restored power to the room. Network service has been restored. Status Update – October 17, 2025 at 9:14 AM: Facilities has been contacted to restore power to the room housing the network equipment. Once power is restored, network services are expected to come back…

October 8, 2025: Information Technology will be conducting maintenance on the wireless network at 9:00pm tonight. A brief outage may be possible but is not expected. All work should be complete by 9:15pm.

Status Update at 7:30pm: Services have been restored to Boling apartments for the network. October 8, 2025 at 3:50pm: Boling apartments is experiencing a partial network outage in several stacks due water impacting one of the network closets. We are in the process of replacing the equipment but this partial outage may continue into tomorrow.

Issue Reported – October 8, 2025: We are currently experiencing slow response times in DASH on various pages. System is actively communicating with Oracle to resolve the issue. We will provide an update as soon as it is available. Thank you for your patience and understanding.

Issue Resolved – October 3, 2025 at 4:23 PM: The new projector has been installed, and the room is back to being fully functional. Issue Reported – September 29, 2025 at 3:10 PM: The projector closest to the podium has failed. The second projector is working as expected. We are currently working on sourcing a…

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update at 12:30a.m: General system and network maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status…

Issue Resolved – September 23, 2025: The network issue at West Campus Housing has been resolved.Issue Reported – September 23, 2025: There is a partial network outage in West Campus Housing due to a power outage that occurred at 7:54 AM. We’ll provide an update once the issue has been resolved.

September 15, 2025: We are currently experiencing intermittent issues with our NextGen Dynamic Forms software. We have contacted the vendor about the issue and will post an update as soon as we have more information. Accessing a form may return this error:

Issue Resolved – September 15, 2025 at 12:30 PM: The project in the room has been replaced. The room has been repaired and upgraded, and it is back to fully functional. If you require additional software that is not one of the standard deployments, please work with your department to load the software onto a…

Issue Resolved on September 9 at 8:45PM – Network services have been restored to the Boling rooms. Issue Reported on September 8, 2025 at 3:35 PM – Boling rooms 139, 239, and 339 are experiencing a network outage. Our team is actively working to resolve the issue as quickly as possible.  We expect the issue to…

September 8, 2025 at 12:30 PM: We are currently experiencing slow response times in DASH and are actively communicating with Oracle to resolve the issue. Thank you for your patience and understanding.

Issue Resolved – September 3, 2025 at 8:25 PM: The failed component has been replaced and the room is now fully functional. Issue Reported – September 3, 2025 at 3:00 PM: The signal processor on the AV equipment in FLE 105 has failed. We are working on sourcing a replacement and will provide an update…

Issue Resolved – September 2, 2025 at 4:03 PM: The power issue has been resolved and the room is fully functional again. Issue Reported – September 2, 2025 at 10:00 AM: The floor box that powers the podium equipment in the room is currently unpowered. We have contacted Facilities regarding the issue and will provide…

The IT Help Desk and Solutions Center will be closed on Monday, September 1 for Labor Day. While the university is closed, IT will continue to monitor the network, email, and major computer applications. To check the current status of IT systems, please visit the IT Status Page: https://www.utc.edu/itstatus/.

Issue Resolved – August 29, 2025 at 03:41 PM: Network service has been restored to all buildings. Issue Reported – August 29, 2025 at 02:18 PM: Network services are offline in the following sites: Children’s Center at Lookout St., Edney Building, Engel Stadium, Frost Stadium, Tent Building, Finley Stadium, Jones Observatory, TVA Test Track. We…

Issue Resolve – August 27 at 8:47 PM: The projector in EMC 422 has been replaced and the room is operational again. Issue Reported – August 27, 2025 at 01:45 PM: The projector in EMC 422 has failed. We are working on sourcing a replacement. We will provide an update as soon as it is…

Issue Resolved – 08/21/2025 at 4:59 PM: The issue has been resolved. 8/21/2025 3:45 pm: We are experiencing a partial network outage for the University Center.

Status Update – August 20, 2025 at 8:52 PM: The projector has been replaced in Fletcher 111 and the room is fully operational again. Issue Reported – August 20, 2025 at 10:11 AM: Projector #2 in FLE 111 is having a laser error. We are currently working on sourcing a replacement device. An update will…

Issue Resolved – October 14, 2025 at 12:08 PM: The failed projector has been replaced, and the room is back to being fully functional. Issue Reported – August 19, 2025 at 4:21 PM: The projector on the left in the Card Auditorium (EMCS 201) is having issues being controlled from the touch panel. We are…

Status Update at 8:38p.m: The projector has been replaced and the room is back online now. Tuesday, August 19 at 12:28p.m: The State Office building (540 McCallie) 103 classroom has a projector that has started to fail. We are looking into possible replacement options and will post an update once we have date scheduled for…

Issue Resolved – August 19, 2025 at 03:34 PM: Network service has been restored in Fletcher. Issue Reported – August 15, 2025 at 08:41 AM: We have received reports of partial network outage in Fletcher Hall due to water leak damaging the network equipment. Facilities has been contacted. We will provide an update once the…

For the week of Monday, August 11 – Sunday, August 17, the IT Help Desk, Solutions Center, and Esports will be open during the following hours:

Issue Resolved – July 24, 2025 at 08:45 AM: Network service has been restored in Holt. Issue Reported – July 24, 2025 at 08:26 AM: We have received reports of partial network outage in Holt. We are working to resolve the issue and expect to have service restored by 11 AM today.

Maintenance Complete Maintenance was completed late Friday night and all systems are expected to functioning normally. If you experience any issues, please contact us at https://ithelp.utc.edu. Status Update at 1:00 a.m: General system maintenance is expected to be completed by 3:00am. You may see a brief interruption in services until then as servers are restarted. Status Update…

Issue Reported on July 21: Starting at 3:30pm we have received reports of network outages in some rooms in Hooper & Race. We are working to resolve the issue and expect service to be restored today.

Issue Reported – July 17: We have received reports of errors or timeouts occurring in DASH today. This has been reported to the DASH technical teams and Oracle. In the meantime, a temporary workaround is to clear your browser cache or switch to another browser.

Issue Resolved on July 16 at 4:40pm: UTK has resolved the problem impacting authentication to UT services via CAS. If you encounter any issues, please let us know at ithelp.utc.edu. Issue Reported on July 16 at 4:14pm: The UT CAS authentication service used for DASH, UT Vault, Password Management, and other services provided by UT…

Information Technology will be performing maintenance on the campus wireless network this weekend. Maintenance will begin at 10:00 p.m. on Friday, July 18 and is expected to be complete by 4:00a.m on Saturday, July 19 . What to expect: During the maintenance window, users may experience extended service outages when trying to connect to the…

Status Update at 9:10p.m.: Maintenance on the UTC website has been completed. Maintenance: Information Technology will be performing a maintenance repair on the UTC website (www.utc.edu) on Thursday, July 3 at 9:00 pm.   What to expect:A brief interruption of the main public website is possible during the maintenance on this evening as we make…

Beginning on July 15, 2025, you will be prompted to review and accept the University’s Acceptable Use Policy (AUP) annually to maintain access to UT technology services such as Microsoft 365. What You’ll Experience Starting on Tuesday, July 15, the next time you access a Microsoft service (Outlook, Teams, Excel, Word, etc.) you will be prompted to re-authenticate.…

Issue Resolved – June 12, 2025 at 5:00 PM: The majority of these issues should be resolved. Google has updated the outage incident, expecting full recovery within the hour. Issue Reported – June 12, 2025 at 4:30 PM: Certain Pathify functions and integrations are impacted by a global issue with Google Cloud’s servers. MyMocsNet Users…

Status Update – June 18, 2025 at 1:50 PM: The Adobe provisioning issues have been resolved. We will resume processing Adobe requests. Status Update – June 11, 2025: Granting access to adobe for new users is still on hold and we will post an update once that functionality has been restored. Issue Reported – June…

Status Update – June 6, 2025 at 4:00 PM: The issue with Duo has been resolved. If you continue to experience any problems, please contact the Help Desk at 423-425-4000 or submit a ticket at https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=52548. Status Update – June 4, 2025 at 10:57p.m: We have identified an issue that began on Monday that impacts…

Microsoft will be ending support for the Windows 10 operating system on October 14, 2025.  After that date, there will be no more security updates, feature updates, or technical support for Windows 10.  To prepare for this, Information Technology will be gradually upgrading all UTC owned Windows 10 devices to Windows 11 this year with…