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Critical Incident Stress for Managers
September 21, 2021 @ 9:00 am - 10:00 am
Workplace trauma or critical incidents can impact any of us, regardless of our position, level of experience or degree of involvement.
Shock, confusion and exhaustion are a few of the reactions we encounter following these events.
When a critical or traumatic incident occurs, employees will turn to their managers for direction and guidance.
This session focuses on increasing our understanding of the nature of workplace critical incidents and the role that managers play in responding effectively.
• Define critical incidents
• Determine impact
• Understand the difference between direct vs. in-direct trauma
• Understand vicarious trauma
• Signs and reactions