Presented by Optum Integrity and respect in workplace interactions help cultivate a positive and successful environment that enhances the bottom line. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team. Participants will: • Explore conflict negotiation strategies • Foster a morale-enhancing atmosphere • Identify, promote and practice healthy ways of interacting • Examine inappropriate and/or abusive communication styles • Apply respectful techniques to…
Find out more »Having excellent presentation skills is essential for success. In this seminar participants will learn how to plan for successful presentations, build confidence, practice verbal and body language elements, and learn how to build rapport with an audience to keep them engaged.
Find out more »KNOW THYSELF! EMOTIONAL INTELLIGENCE IN SUPERVISION Marti Willen, UT Employee & Organizational Development Emotional intelligence (EQ) is a key element to success in the workplace, particularly in how we interact with others and manage relationships. Numerous components of supervision, such as decision-making, giving feedback, and managing productivity, rely on a supervisor’s grasp of self-management, skill in social interaction, and other elements of emotional intelligence. Drawing upon Daniel Goleman’s classic work, Emotional Intelligence, as well as other research, this course covers…
Find out more »These Power Hours are created to reinforce on-line learning. Take these two classes on K@TE: Interpersonal Communication: Listening Essentials – 1 hour K@TE training Communicating Across Cultures – 1 hour training K@TE and come prepared to discuss! You can find both courses by typing the titles in to the search button on K@TE. Meetup is from 9-11 in the Chickamauga Room, UC
Find out more »Are you a new manager? Wonder what to do? What NOT to do? In this peer-led session, we will focus on lessons learned from a new manager at UTC.
Find out more »ACTIVE LISTENING Faith Lewis, UT Employee & Organizational Development Effective listening is a skill that must be learned. Participants will be able to identify their listening style and barriers to active listening. Participants will gain a stronger understanding and be able to demonstrate empathetic listening through action learning activities and videos.
Find out more »Supervisors face a double challenge during workplace transition. As employees they’re affected by the changes, and as supervisors they must lead their personnel through the transition. This seminar is designed to support supervisors in the midst of a changing work environment.
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