As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity.
Find out more »This 2-hour interactive class will explore personality styles in relation to team dynamics, communication and conflict management. Highly visual and experiential, participants walk away with a better understanding of themselves and how they relate to their team and staff at UTC.
Find out more »The True Colors Personal Success Workshop is a hands-on and interactive personality workshop that guides participants through the foundational concepts of the True Colors personality system as it applies to our personal and professional lives.
Find out more »Appreciation is not one-size-fits-all. In fact, appreciation looks different to different people. For some, it’s their receiving praise in front of a crowd, for others, a simple “thank you” is enough acknowledgment. This training experience, based on the book, The 5 Languages of Appreciation in the Workplace, equips you with proven, practical steps to build a positive culture of value and affirmation wherever you are!
Find out more »This 2-hour training examines the generational gap and solutions for having better interactions with staff and coworkers belonging to the five distinct cohorts that exist here at UTC. The discussion will include how to find common ground and how each group can adjust and grow in the workplace. Program Highlights: Explain the generational differences and their impact on the modern workforce Define the 5 generations currently at UTC Explain the values and expectations of each generation within the context of…
Find out more »Having excellent presentation skills is essential for success. In this seminar participants will learn how to plan for successful presentations, build confidence, practice verbal and body language elements, and learn how to build rapport with an audience to keep them engaged.
Find out more »KNOW THYSELF! EMOTIONAL INTELLIGENCE IN SUPERVISION Marti Willen, UT Employee & Organizational Development Emotional intelligence (EQ) is a key element to success in the workplace, particularly in how we interact with others and manage relationships. Numerous components of supervision, such as decision-making, giving feedback, and managing productivity, rely on a supervisor’s grasp of self-management, skill in social interaction, and other elements of emotional intelligence. Drawing upon Daniel Goleman’s classic work, Emotional Intelligence, as well as other research, this course covers…
Find out more »Are you a new manager? Wonder what to do? What NOT to do? In this peer-led session, we will focus on lessons learned from a new manager at UTC.
Find out more »ACTIVE LISTENING Faith Lewis, UT Employee & Organizational Development Effective listening is a skill that must be learned. Participants will be able to identify their listening style and barriers to active listening. Participants will gain a stronger understanding and be able to demonstrate empathetic listening through action learning activities and videos.
Find out more »Supervisors face a double challenge during workplace transition. As employees they’re affected by the changes, and as supervisors they must lead their personnel through the transition. This seminar is designed to support supervisors in the midst of a changing work environment.
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