Nonverbal Communication – Optum

“Not to communicate is to communicate!” The power of nonverbal communication is contained in that brief statement. We use facial expressions, gestures, eye contact, posture, proximity, paralanguage, and touch to interpret the messages we receive from others — whether we use words or not. This training program will explore nonverbal communication, examine the congruency factor, offer opportunities to make interpretations and discuss caveats when making interpretations.

Program highlights:

• Identify the components of nonverbal communication
• Explore the power of nonverbal behavior
• Understand the difficulties inherent in interpreting nonverbal messages