OPTUM: How to Use Conflict as Opportunity
Tuesday, June 22nd 9:30-11:30
In addition to the general information covered in the employee conflict presentation, this program focuses on sources of initial and ongoing conflict, negotiations, conflict analysis, the benefits of conflict, case studies and the anatomy of an argument. It also covers setting the stage, ground rules and procedures for conflict resolution.
Participants will:
• Explore how to view others objectively
• Assess personal conflict resolution style
• Discuss the value of conflict as an opportunity
• Examine how to improve communication skills
• Identify misunderstandings in conflict situations
• Apply and practice conflict resolution strategies
Register HERE
