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OPTUM: How to Use Conflict as Opportunity

June 22, 2021 @ 9:30 am - 11:30 am

OPTUM: How to Use Conflict as Opportunity

Tuesday, June 22nd  9:30-11:30

In addition to the general information covered in the employee conflict presentation, this program focuses on sources of initial and ongoing conflict, negotiations, conflict analysis, the benefits of conflict, case studies and the anatomy of an argument. It also covers setting the stage, ground rules and procedures for conflict resolution.

Participants will:

• Explore how to view others objectively

• Assess personal conflict resolution style

• Discuss the value of conflict as an opportunity

• Examine how to improve communication skills

• Identify misunderstandings in conflict situations

• Apply and practice conflict resolution strategies

Register HERE


June 22, 2021
9:30 am - 11:30 am