Improving Communication Skills for Managers – Optum

Improving Communication Skills for Managers – Optum

Communication is a given. It’s also the heart and soul of our professional and personal interactions. Depending upon our skill level, the way we communicate can open doors to productive relationships, a good working climate and opportunities or it can slam those same doors shut. This training program will give participants a chance to apply skills that are critical to good communication. And, they will learn about factors that positively influence communication — as well as those that may create barriers.

Program highlights:

• Identify factors that influence communication
• Determine communication barriers
• Learn the value of assertive communication
• Practice active listening skills
• Discuss the role of nonverbal communication
• Use positive communication for problem-solving