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Improving Communication Skills for Managers – Optum

February 21, 2019 @ 9:00 am - 11:00 am

Improving Communication Skills for Managers – Optum

Communication is a given. It’s also the heart and soul of our professional and personal interactions. Depending upon our skill level, the way we communicate can open doors to productive relationships, a good working climate and opportunities or it can slam those same doors shut. This training program will give participants a chance to apply skills that are critical to good communication. And, they will learn about factors that positively influence communication — as well as those that may create barriers.

Program highlights:

  • Identify factors that influence communication
  • Determine communication barriers
  • Learn the value of assertive communication
  • Practice active listening skills
  • Discuss the role of nonverbal communication
  • Use positive communication for problem-solving


February 21, 2019
9:00 am - 11:00 am
Event Categories:


Nicholle Harrison
(423) 425-4758


University Center Chickamauga Room