Human Resources has created a series of development workshops to assist campus managers in the 3-Phase Performance Management Cycle: Establishing Goals & Expectations, Coaching & Feedback, and The Annual Performance Review. Supervisors of both faculty and staff members are encouraged to attend.

Human Resources has created a series of development workshops to assist campus managers in the 3-Phase Performance Management Cycle: Establishing Goals & Expectations, Coaching & Feedback, and The Annual Performance Review. Supervisors of both faculty and staff members are encouraged to attend.

This program focuses on sources of initial and ongoing conflict, negotiations, conflict analysis, the benefits of conflict, case studies and the anatomy of an argument. It also covers setting the stage, ground rules and procedures for conflict resolution.

Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity.