This program focuses on sources of initial and ongoing conflict, negotiations, conflict analysis, the benefits of conflict, case studies and the anatomy of an argument. It also covers setting the stage, ground rules and procedures for conflict resolution.
Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity.
This 2-hour interactive class will explore personality styles in relation to team dynamics, communication and conflict management. Highly visual and experiential, participants walk away with a better understanding of themselves and how they relate to their team and staff at UTC.
This 2-hour training examines the generational gap and solutions for having better interactions with staff and coworkers belonging to the five distinct cohorts that exist here at UTC. The discussion will include how to find common ground and how each group can adjust and grow in the workplace. Program Highlights: Explain the generational differences and…