Applications and Systems Integration

Service Description: Integration services are available allowing multiple applications to communicate, share data across servers, and provide a single source of authentication. Application integration involves the planning, development, and implementation of custom programming within the University. By utilizing a diverse set of tools, software purchased that requires integration with other systems may be accommodated on…

Email and Collaboration Tools (Faculty and Staff)

Service Description: All faculty and staff have an @utc.edu email address on our Microsoft Exchange server. The Microsoft Exchange server allows faculty and staff to have a calendar to use for collaboration. Outlook is the supported email client for checking email. You can also access your email and calendar from any web browser by logging…

Data Center Services

Service Description: The UTC Data Center is located in the 1st floor of Hunter Hall. In addition to being located in a physically secured site, all systems in the facility are provided with full environmental control, electrical services and network resources. Our staff provides enterprise-wide support, first-tier problem resolution and off-hour support when required. We…

Email (Students)

Service Description: All students are provided a @mocs.utc.edu email address. This is referred to as your MocsMail+ account. With this account, you have access to e-mail, Google Drive, Google Calendar, Google Sites and other Google services. This e-mail is an official means of communication, so it should be checked regularly. Features of MocsMail+ 30GB of…

Distribution Lists and Listservs

Service Description: Listservs provide users with an email distribution address that can be archived and searched. Membership and other options can be administrated by the list owner. Some features include the following: * Web-based list management available to both subscribers and list owners * Searchable archives * Lists are configurable with options available from open…

Security Awareness Training and Education

Service Description:  The IT Security team provides services relating to security awareness, training and education including awareness materials, security presentations, specialized department and role-based education. Aliases:  IT security awareness, IT security training, IT security classes Audience:  Directors, department heads, and IT security liaisons who need security awareness training for their staff, specialized education or assistance…

System Security Scanning

Service Description:  The IT Security team provides Personally Identifiable Information (PII) scanning, vulnerability scanning, and testing for security assurance and regulatory compliance. Aliases:  Scanning, system and/or network scanning, vulnerability testing, penetration testing Audience:  Directors, department heads, information owners and IT administrators who need security assurance of their networked systems. Get Help To Request Service:  Contact…

Security Plan and Procedure Development

Service Description:  The IT Security team provides consulting services for university security policy compliance, organizational unit System Security Plan and procedure development, and guidance on applying changes to an operating system or application in accordance with industry standards in order to enhance security. Aliases:  Department security plan development, IT procedure development, IT Policy compliance Audience: …

Security Event Management

Service Description:  The IT Security team provides services for handling security event data collection, incident response, analysis and remediation including log analysis and endpoint forensics. Aliases:  Security incident management, incident response, computer forensics Audience:  IT administrators, faculty, staff and students. Get Help To Request Service:  Contact the Help Desk by phone at (423) 425-4000, by…

Compliance Consulting

Service Description:  The IT Security team provides consulting services relating to institutional IT security policy or compliance guidelines and requirements. Includes support for audit processes. Aliases:  Regulatory compliance consultation, IT compliance assistance Audience:  Directors, department heads, information owners, and IT administrators who need assistance with information technology regulatory compliance. Get Help To Request Service:  Contact…