4 articles IT Professional Services

Services that are consultative in nature, in contrast to the other categories which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services.

Business Process Improvement

Service Description:  The Office of Information Technology works to improve operational efficiency for the university through business process improvement.  Business process improvement helps to increase customer satisfaction, reduce processing time, and minimize operational costs. Primary activities include analyzing current processes, making suggestions, and assisting with implementing new functionality. Using facilitation techniques, IT analysts meet with…

Consulting

Service Description: IT provides guidance and collaboration services for departments wishing to purchase technology.  Consulting can include Classroom and conference room technology, including AV, podium systems and workstations Software selection, contracts, pricing and potential integration determinations Hardware selection, proposals and price quotes (for items such as desktops, laptops or tablets) Phone selection and use Project…

Project Management

Service Description:  The IT Project Management Office works to support the strategic goals of the university and Office of Information Technology by developing and implementing an effective project management framework.  Primary duties include defining standards and processes, managing tools and templates, providing estimates for technology for campus construction projects and tracking overall project status across…

Training

Service Description:  IT recognizes the importance of getting access to training (face-to-face and online) to further your knowledge, skills and expertise.  While there are many training opportunities offered by various departments across campus, IT can assist with getting access to technology-related training in any of the following ways: ●       Microsoft – for training related to…