Presented by Optum Improving workplace relationships often requires understanding — and managing —underlying difficult behaviors. This program helps identify the difficult behaviors we encounter in both our personal and work lives. Participants will then learn specific guidelines for interacting and dealing with these behaviors in everyday life. Participants will: • Improve basic assertive communication…
Presented by Optum A must for all employees, this program shares how negativity surfaces in the workplace. The goal is to help participants recognize the relationship of workplace change to negative behavior and interaction. Time will be spent helping participants identify ways to stay focused, productive and positive. Participants will: • Explore conflict negotiation…
This 2-hour training examines the generational gap and solutions for having better interactions with staff and coworkers belonging to the five distinct cohorts that exist here at UTC. The discussion will include how to find common ground and how each group can adjust and grow in the workplace. Program Highlights: Explain the generational differences and…
Presented by Optum Integrity and respect in workplace interactions help cultivate a positive and successful environment that enhances the bottom line. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team. Participants will: • Explore conflict negotiation strategies • Foster…
Having excellent presentation skills is essential for success. In this seminar participants will learn how to plan for successful presentations, build confidence, practice verbal and body language elements, and learn how to build rapport with an audience to keep them engaged.