This program focuses on sources of initial and ongoing conflict, negotiations, conflict analysis, the benefits of conflict, case studies and the anatomy of an argument. It also covers setting the stage, ground rules and procedures for conflict resolution.
Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”
Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional.
Confrontation. It’s one of those words that makes us cringe. The word is often associated with negativity or hostility, but that is not always the case. This training addresses confrontation as a means of compassionate conversation, which can lead to us having that conversation we might be dreading.
The Leadership Challenge is a global campaign to liberate the leader in everyone. Teams, businesses—and even the world—get better when ordinary people enable those around them to achieve extra-ordinary things.
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity.
This 2-hour interactive class will explore personality styles in relation to team dynamics, communication and conflict management. Highly visual and experiential, participants walk away with a better understanding of themselves and how they relate to their team and staff at UTC.
The True Colors Personal Success Workshop is a hands-on and interactive personality workshop that guides participants through the foundational concepts of the True Colors personality system as it applies to our personal and professional lives.
Presented by Optum Participants will discover their own work style and how that personal style interacts within the team. This program features exercises that prompt employees to maintain effective teams and work together to reduce tension and stress, and improve morale and productivity.
Appreciation is not one-size-fits-all. In fact, appreciation looks different to different people. For some, it’s their receiving praise in front of a crowd, for others, a simple “thank you” is enough acknowledgment. This training experience, based on the book, The 5 Languages of Appreciation in the Workplace, equips you with proven, practical steps to build a positive culture of value and affirmation wherever you are!
Presented by Optum Improving workplace relationships often requires understanding — and managing —underlying difficult behaviors. This program helps identify the difficult behaviors we encounter in both our personal and work lives. Participants will then learn specific guidelines for interacting and dealing with these behaviors in everyday life. Participants will: • Improve basic assertive communication…
Presented by Optum A must for all employees, this program shares how negativity surfaces in the workplace. The goal is to help participants recognize the relationship of workplace change to negative behavior and interaction. Time will be spent helping participants identify ways to stay focused, productive and positive. Participants will: • Explore conflict negotiation…
This 2-hour training examines the generational gap and solutions for having better interactions with staff and coworkers belonging to the five distinct cohorts that exist here at UTC. The discussion will include how to find common ground and how each group can adjust and grow in the workplace. Program Highlights: Explain the generational differences and…
Presented by Optum Integrity and respect in workplace interactions help cultivate a positive and successful environment that enhances the bottom line. This program will introduce communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working effectively as a team. Participants will: • Explore conflict negotiation strategies • Foster…
Having excellent presentation skills is essential for success. In this seminar participants will learn how to plan for successful presentations, build confidence, practice verbal and body language elements, and learn how to build rapport with an audience to keep them engaged.
KNOW THYSELF! EMOTIONAL INTELLIGENCE IN SUPERVISION Marti Willen, UT Employee & Organizational Development Emotional intelligence (EQ) is a key element to success in the workplace, particularly in how we interact with others and manage relationships. Numerous components of supervision, such as decision-making, giving feedback, and managing productivity, rely on a supervisor’s grasp of self-management, skill…
These Power Hours are created to reinforce on-line learning. Take these two classes on K@TE: Interpersonal Communication: Listening Essentials – 1 hour K@TE training Communicating Across Cultures – 1 hour training K@TE and come prepared to discuss! You can find both courses by typing the titles in to the search button on K@TE. Meetup is from…
Are you a new manager? Wonder what to do? What NOT to do? In this peer-led session, we will focus on lessons learned from a new manager at UTC.
ACTIVE LISTENING Faith Lewis, UT Employee & Organizational Development Effective listening is a skill that must be learned. Participants will be able to identify their listening style and barriers to active listening. Participants will gain a stronger understanding and be able to demonstrate empathetic listening through action learning activities and videos.
Supervisors face a double challenge during workplace transition. As employees they’re affected by the changes, and as supervisors they must lead their personnel through the transition. This seminar is designed to support supervisors in the midst of a changing work environment.
This is a 4-day certificate program (2 days in January and 2 days in February) for new managers at UTC: Highlights Eight courses offered in four, day-long modules Training delivered in consecutive months to create an immersive experience A cohort format that enables participants to build a network of peers at UT Collaborative learning designed…
This class is specifically designed for managers. You will learn some of the functions and tools in OneDrive that will help with your day to day activities as a manager. Registration is required via K@TE.