Going the Extra Mile: Customer Service During a Pandemic

man providing customer service at his laptop

The world currently looks different from the norm, and more than likely, your organization is looking a little different right now, too — including your customer service. Many businesses are currently looking for how they can provide exceptional customer service and help others during these unprecedented times. We are sharing how seven organizations are implementing amazing service for their customers, and how you can implement similar customer service processes

Passing Time During the Pandemic: Popular Online Courses

woman working on a laptop

With the current pandemic surrounding our country, people are now staying home as much as possible and practicing social distancing. The present circumstances have led to a lot more “free time” as commutes, sporting events, and dinner parties have been cancelled. However, just because you have excessive free time does not mean you have to be excessively bored! Having extra free time gives you the opportunity to learn new

8 Productivity Apps to Help You Focus While Working Remotely

woman typing on a laptop

With the surge in remote work, many workers are finding themselves struggling to be productive while working from home. If you have a harder time focusing in a home office environment, you are not alone; I find myself struggling to focus, at times, with distractions that arise only when working at home! I want to share eight of my favorite productivity apps that will help you stay focused, finish

5 Tips for Success When Leading Virtually

man working from home on laptop

With the coronavirus quickly changing our work environments, many employers are conducting business virtually. If you are a new project manager or a project manager with limited experience with virtual teams, you may be asking yourself, “How am I going to quickly transition from managing projects in person with my team, to managing them remotely?!” Thankfully, there are several ways you and your team can meet goals remotely with

7 Tips for Running Conference Calls Like a Boss

employee working from home on laptop

The coronavirus pandemic is causing many companies to shift to remote work, and most of us are not accustomed to working remotely. Your organization is still operating, and you are still handling employee relations, payroll, mediating conflict, and managing company culture (which can bring new challenges with a new work environment). You need a way to speak with employees at large, and oftentimes, a conference call is the best

CPE Partners with Bethlehem Center Partners for Medical Career Academy Open House

UTC’s Center of Professional Education and the Bethlehem Center have partnered to host a Medical Career Academy Open House on September 4, 2019. “The purpose of the open house is to connect adults who are looking to earn more money or enter the medical field to a great opportunity,” said Reginald F. Smith, II, executive director for the Bethlehem Center. The open house is a chance for anyone interested in a

July 2019 Upcoming Courses

Professional Development  8/9/19  Supply Chain Lunch and Learn 8/12/19 – 11/18/19 APICS CSCP 9/5/19 – 12/12/19 SHRM-CP/SHRM-SCP Exam Prep 10/14/19 – 10/18/19 PMP Exam Prep 10/29/19 – 10/30/19 Supply Chain Fundamentals Test Prep  9/17/19 – 10/22/19 LSAT Test Prep – On Campus  8/8/19 – 9/3/19 ACT Live Online Blitz 8/15/19 – 9/17/19 LSAT Live – Online Course  9/4/19 – 9/30/19 SAT Live Online  9/12/19 – 10/8/19 GMAT Live Online 

July Job Opportunities

Project Management  Project Engineer Kenco *PMP highly desired  Project Manager Modis  *PMP or equivalent preferred   Project Manager Engineering SolutionIT, Inc. RPA/BPM Program Manager Unum Project Manager TM Floyd  Sr. Project Manager World Wide Technology, Inc. Supply Chain Solutions Engineer Kenco Logistics Services, LLC *PMP designation preferred   HR  Talent Management Generalist Signal Energy Constructors  Human Resources Business Partner City of Chattanooga  Sr. HR Assistant Amazon Human Resources Generalist Bull

May 2019 Newsletter Job Openings

Project Management  Municipal Water and Wastewater Practice Leader/Project Manager Stantec  Information Technology Project Manager Kenco  *PMI or equivalent preferred   Project Manager Engineering HDR  Technical Project Management Specialist Volkswagen of America, Inc.  Project Manager MYR Group Companies  Project Manager Marketing Alliance Group Renovations Project Manager Elmington Property Management   Project Manager Judge  Project Manager Patriot Talent Solutions  *PMP Preferred   HR  Human Resources Compliance Manager Olin  Human Resources Business Partner EnPro Industries Inc.  Human

How to Be a Successful Project Manager With Kelly Williams

This month, we talked with Kelly Williams, our Project Management Fundamentals instructor. During our conversation, Kelly shared her strategies for project success and how she avoids project failure. Kelly Williams is a certified Project Management Professional (PMP).  She has been an Information Technology (IT) professional for 30 years.  Her Bachelor’s degree in Linguistics and Computer Science from UCLA has served her well as a Software Engineer, Systems Analyst, Delivery