Monthly Archives: March 2020

Going the Extra Mile: Customer Service During a Pandemic

man providing customer service at his laptop

The world currently looks different from the norm, and more than likely, your organization is looking a little different right now, too — including your customer service. Many businesses are currently looking for how they can provide exceptional customer service and help others during these unprecedented times. We are sharing how seven organizations are implementing amazing service for their customers, and how you can implement similar customer service processes

Passing Time During the Pandemic: Popular Online Courses

woman working on a laptop

With the current pandemic surrounding our country, people are now staying home as much as possible and practicing social distancing. The present circumstances have led to a lot more “free time” as commutes, sporting events, and dinner parties have been cancelled. However, just because you have excessive free time does not mean you have to be excessively bored! Having extra free time gives you the opportunity to learn new

8 Productivity Apps to Help You Focus While Working Remotely

woman typing on a laptop

With the surge in remote work, many workers are finding themselves struggling to be productive while working from home. If you have a harder time focusing in a home office environment, you are not alone; I find myself struggling to focus, at times, with distractions that arise only when working at home! I want to share eight of my favorite productivity apps that will help you stay focused, finish

5 Tips for Success When Leading Virtually

man working from home on laptop

With the coronavirus quickly changing our work environments, many employers are conducting business virtually. If you are a new project manager or a project manager with limited experience with virtual teams, you may be asking yourself, “How am I going to quickly transition from managing projects in person with my team, to managing them remotely?!” Thankfully, there are several ways you and your team can meet goals remotely with

Tagged with:

7 Tips for Running Conference Calls Like a Boss

employee working from home on laptop

The coronavirus pandemic is causing many companies to shift to remote work, and most of us are not accustomed to working remotely. Your organization is still operating, and you are still handling employee relations, payroll, mediating conflict, and managing company culture (which can bring new challenges with a new work environment). You need a way to speak with employees at large, and oftentimes, a conference call is the best

Tagged with: